Chris B. Email & Phone Number

Upper Gwynedd, Pennsylvania, United States

Lead the strategic development and launch of new early pipeline commercial strategic framework across Oncology, Pharma and Vaccines Business UnitsPartner with Early Commercial Leaders and Merck Research Laboratories to develop strategies and iterate on commercial frameworkCollaborate across functions and divisions to ensure that Merck Human Health provides enriched commercial input into early pipeline assetsLead the development of commercial framework post-launch sustainment and evolution plan

Upper Gwynedd, Pennsylvania, United States

As US Marketing Learning Consultant I lead learning and installation of Merck marketing framework, develop marketing upskilling interventions, and partner with US Strategy Realization teams to implement US Market transformation strategies for marketing and Digital Engagement Teams.Facilitate remote learning sessions for new and existing installation of new cross-functional marketing framework.Lead and iteratively developed new marketer onboarding program for all US Market business units.Lead, manage and execute on various transformational and strategic learning priorities to drive greater organizational efficiency and effectiveness.

Upper Gwynedd, Pennsylvania, United States

Established, deepened and sustained key relationships with Account Executive stakeholders tounderstand business needs, performance gaps, oversight and analysis when definingrequirements, and provide appropriate learning solutions.Collaborated with internal stakeholders to define desired performance outcomes; provide feedback and coaching on issues related to learning programs and policies.Proactively monitored, analyzed, interpreted, and reported on internal trends to stay ahead of the business; contributing to a value added relationship.Developed, led, implemented, and facilitated effective training in face-to-face and virtual instructor ledsessions

Upper Gwynedd, Pennsylvania, United States

Established and sustained collaborative relationships with marketing, research, manufacturing, global communications and other internal stakeholders to strategically apply omnichannel capabilities including development and execution of contact center strategies to support business/customer objectives, marketing programs, product launches, product label changes, and media/market events to ensure external call center communications align with company strategy leading to low effort customer interactions.Develop and execute new hire and on‐going training for 72 call center agents including product information, customer communications, standard operating procedures, internal systems, and customer experience.Led development of communications for consumers, healthcare professionals and employees for new product launches, product recalls, planned and unplanned market events resulting in timely responses.Creatively led, managed and developed innovative solutions for the MNSC vaccine temperature stability process including developing effective customer responses and training new medical team members on a revised end-to-end process resulting in a significant reduction of agent errors and mistakes.

North Wales, Pennsylvania, United States

Cultivated rich business relationships with large retail chain pharmacy management through consultative business solutions resulting in growth of adult vaccination >50%.Effectively apply multi‐channel and solution-based recommendations resulting in enhanced customer satisfaction and expanded growth of adult vaccination with rapidly growing vaccinating pharmacy segment.Produced 19% growth in adult vaccination sales within pharmacy segment as an initial member of pharmacy tactical team by increasing breadth, depth and sales growth for ZOSTAVAX in large national pharmacy chain by collaborating cross‐functionally with pharmacy managers, district managers and internal Merck personnel.Led analysis of region level sales reports and provided recommendations to peers and management around targeted sales activities to capitalize on emerging opportunities as Region Business Analysis Champion for the Northeast district resulting in exceeding plan by 10% vs. objective.Collaborate in development of talent as peer mentor for new hires to increase business acumen around Merck commercial offerings as demonstrated in receipt of peer nominated most valuable teammate award in 2010

Upper Gwynedd, Pennsylvania, United States

Led customer experience qualitative research project resulting in deeper understanding of HCP touch points that create positive and negative experiences with Merck Vaccines.Collaborated closely with Merck stakeholders and external vendors to develop project scope, sample size and research methods to maximize insights while keeping project on schedule and within budget.Analyze and deploy large data sets including complex Excel models to furnish comprehensive analyses and recommendations to assist global senior leadership in tactical market decisions in post patent exclusivity.

Whitehouse Station, Nj

Led and executed comprehensive quantitative and qualitative international secondary research involving late life-cycle revenue retention for oral solution products in $400MM market.Led, prepared and delivered market analysis to global senior leadership team which culminated in consideration of alternate tactical plans to increase revenue of Merck products by $32MM vs. expected.Analyze and deploy large data sets including complex Excel models to furnish comprehensive analyses and recommendations to assist global senior leadership in tactical market decisions in post patent exclusivity.

North Wales, Pennsylvania, United States

Established , developed, and maintained business relationships with assigned customers and prospective customers in assigned geographyEngaged in balanced product sales presentations with Health Care Providers to align customer needs and Merck product attributes in accordance with product labeling.Provided Merck management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards objectivesKept apprised of professional and technical knowledge through self-study of company-provided scientific and product information, attendance at product workshops and conferences, as well as consistent and ongoing review of Merck promotional materialsProvided input into resource allocation decisions across customers (e.g. call planning/routing to optimize customer awareness of Merck product offerings)

North Wales, Pennsylvania, United States

Achieve sales and business objectives within the designated territory, Develop and implement integrated action plans to promote products to physicians and other healthcare professionals and to achieve organizational goals,Represent Merck in a complex business environment that is constantly being shaped by competitive activities, government legislation and technological developments,

Newtown, Pa

King Of Prussia, Pa

Develop recruiting strategies designed to identify qualified candidates through various recruiting toolsEvaluate candidates’ strengths compared with clients’ requirements by, for example, evaluating, screening, and interviewing the candidate.Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements.Complete necessary pre-employment processes including reference checks and background/drug tests.Manage contract employees while on assignment. Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.Work with Account Managers to identify top accounts, target skill sets, key market segments, and to assess clients’ staffing requirements.Communicate effectively with others in order to create a productive and diverse environment.Communicate with peers by sharing recruiting “best practices” and providing accurate, thorough documentation on contract employees in applicant tracking systems or other documentation tools.Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads.

B.S.

Executive Certificate In Business Administration