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Market Strategy & Management - Launch and Expansion

• Provided strategic leadership to cross-functional marketplace team that doubled YoY market share• Restructured data analytics to optimize our management processes of our $XB transaction funnel• Developed pitch and lead prioritization system for sales team, leading to $XB in strategic commitments• Identified and led development of industry-unique market analysis tool enabling $XXXM of order executions• Designed discovery framework and account management tools that underpinned our operating strategy

Program Manager of Driver Accounts, leading customer support efforts across the US and Canada.• Managed team leading driver support for North America with significant influence over global policy • Oversaw 1,500+ workers in international call centers supporting 1.5M+ drivers completing 2B+ rides annually.

Project manager and product strategy lead for new product development launching in LatAm and EMEA markets. Designing marketing research efforts and leading competitive intelligence in the new transportation sector.• Led launch strategy and operations while supporting product development for new high-capacity product in Mexico and Egypt during a 7-month “Nomad” in partnership with local governments targeting $1 per ride

Launched Uber's food delivery service in Boston (and later the US Northeast), managing courier supply and marketplace optimization. • Spearheaded launch and managed operations of UberEats in US Northeast markets ($300M+ portfolio)• Conducted market research on shared supply between Rides & Eats, leading to $10M+ in efficiency savings

Operations Manager of Uber Ridesharing for the US Northeast. • Launched and managed a $140M, 7 market New England portfolio that grew 65x during my tenure• Led marketplace optimization, competitive intelligence, product launches, and driver incentives (including a $50K weekly allocation)

I.T. and Healthcare consultant focused on system implementations and process improvement. Completed projects include: • American Red Cross: Project Delivery Lead for $250M IT implementation of US blood management system• Hawaii Health Connector: Supported implementation of state’s online platform to support ACA rollout• Cox Media Group: Established PMO and implemented portfolio management software

Rotated on various different brokerage desks, including Credit-Default Swaps, Foreign Exchange and Central/South American Currency Exchange.