As an Account Manager, I am the face of the organisation. We are involved in every sales opportunity and I have the responsibility to speak on behalf of our company and represent our values. I ensure a smooth transition from sales to project management once a solution is sold and am involved with escalations and account interactions at most levels.● Increased sales figures by 20% year on year.

I was employed as a General Manager to work closely with national tenants on the introduction of new stores, renewing leases and running expansion projects of the centre.My teams objective was to deliver business strategy and developed systems and procedures to improve operational quality and team efficiency.

● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.● Maintained current knowledge of all facets of operations.● Planned marketing initiatives and leveraged referral network to promote business development.● Communicated with clients and tenants while offering strategic solutions to remedy problems.● Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.● Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.● Verified income, assets and expenses and completed file tracking sheet for each applicant.● Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.● Collected and maintained careful records of rental payments and payment dates.

● Assisted with navigation and bridge tasks as look-out.● Cleaned, painted and maintained over the vessel.● Towed and maneuverer of vessels and ensured proper communication with passing vessels.● Followed company procedures to maintain work environment in neat and orderly condition.● Maintained positive relationships with all customers.