Chris Bennett Email and Phone Number

Customer obsessed leader with primary focus on Customer Experience and Delivery Excellence through effective P&L management for services cross-functional team engagement and development, and partnership with customers and sales while scoping all service delivery engagements to meet evolving customer requirements.Major accomplishments:• Implemented creative approaches and improved overall margin performance of service engagement.- Effectively managing Services P&L - Direct… Show more Customer obsessed leader with primary focus on Customer Experience and Delivery Excellence through effective P&L management for services cross-functional team engagement and development, and partnership with customers and sales while scoping all service delivery engagements to meet evolving customer requirements.Major accomplishments:• Implemented creative approaches and improved overall margin performance of service engagement.- Effectively managing Services P&L - Direct several key projects including Software Lifecycle Management and Business Critical Insights.- Primary interface for customer executive leaders on strategy, and delivery of services- Customer Satisfaction tracking and follow-up on Service Delivery performance- Providing overall direction and strategy for Service DeliveryUltimately responsible for high quality services delivery and customer success by setting the strategic services direction to address business and technology needs for Cisco customers, across a global delivery team of architects,, network consulting engineers, program managers, delivery managers, that all are part of the Service Delivery execution. Show less

Accountable for portfolio profitability in Fortune 100 customers in Northeast and Financial Services Industries of Global Enterprise Services (GES). Known for excellent planning, interpersonal and communication skills that build trust and harmony within teams, employs a values-driven, team oriented leadership approach to deliver results. Skilled in establishing cross-functional, collaborative relationships with business partners and cultivating client relationshipsProject… Show more Accountable for portfolio profitability in Fortune 100 customers in Northeast and Financial Services Industries of Global Enterprise Services (GES). Known for excellent planning, interpersonal and communication skills that build trust and harmony within teams, employs a values-driven, team oriented leadership approach to deliver results. Skilled in establishing cross-functional, collaborative relationships with business partners and cultivating client relationshipsProject delivery through Cisco Advanced Services on multiple diverse large-scale client projects that consistently achieve 5.0 CSAT ratings by delivering Cisco solutions in various technologies/Analyze and measure project performance, P&L/financial management with a goal to reduce cost, over deliver and increase customer satisfaction. Strong communicator with success in delivering results while driving operational efficiencies and service excellence. Show less

• Oversees key aspects of a program, such as defining program requirements and resource needs, assigning responsibilities, monitoring and summarizing progress of programs against roadmap.• Develops, implements, and coordinates completion or consulting on cross-functional, global and strategic programs and offers with high level of business and/or technical complexity and risk. • Balances stakeholder interests across risk assessment, planning and corrective action… Show more • Oversees key aspects of a program, such as defining program requirements and resource needs, assigning responsibilities, monitoring and summarizing progress of programs against roadmap.• Develops, implements, and coordinates completion or consulting on cross-functional, global and strategic programs and offers with high level of business and/or technical complexity and risk. • Balances stakeholder interests across risk assessment, planning and corrective action. • Develops effective working relationships by understanding customer/partner needs.• Leads change management efforts and ensures customer/partner is an integral part of the engagement process and all relevant aspects of the project.• Applies problem solving techniques to all kinds of risks: residual, primary and secondary.• Estimates, budgets, and controls costs. Reports financial status on a quarterly basis. • Consults, communicates, and manages expectations with stakeholders on an on-going basis to ensure alignment of program goals and business direction and Cisco.• Selects, negotiates, and conducts contract administration of outside services as appropriate. • Summarizes and aggregates detailed information, provides program progress communication and prepares executives for regular program communication.• Provides an integrated view of inter-related or inter-dependent projects.• Works with stakeholder teams to develop, clarify and vet business requirements. • Manages/coordinates field trials with partners, customers and sales teams.• Evaluate, launch and measure new service offerings through the NPI process.• Drive field enablement and training of modular Professional Services into Channel• Drive bookings with services and channels sales teams.• Enable the field by providing training, content development, and sales support Show less

Converged Services Architecture, Network Architecture and Design, NGN, Data Center, Campus and Enterprise Switching.Aiding customers in architecture lead migration needs.

• GSP’s Business Partnership Manager for America’s theatres (US, Canada, Latin America) including Enterprise, Public Sector, Global Enterprise Theatre (GET) and Service Provider• Drive adoption of Smart Global Delivery services via Global Services Practice (GSP) leveraging India & Mexico Network Consulting Engineer (NCE) and Project Specialists (PM) for subscription and transactional needs. Represent theatre needs, councils, initiatives & meetings, providing communication &… Show more • GSP’s Business Partnership Manager for America’s theatres (US, Canada, Latin America) including Enterprise, Public Sector, Global Enterprise Theatre (GET) and Service Provider• Drive adoption of Smart Global Delivery services via Global Services Practice (GSP) leveraging India & Mexico Network Consulting Engineer (NCE) and Project Specialists (PM) for subscription and transactional needs. Represent theatre needs, councils, initiatives & meetings, providing communication & feedback.• Built Executive Stakeholder Relationships for the America’s region Advanced Services 8.6% (FY11 end), generating $24M of savings annually (and growing) while maintaining delivery satisfaction (DSAT) of 4.78-4.85 for Enterprise and 4.57-4.64 exceeding target of 4.4 respectively Show less

Productivity Improvement team, driving tool and process improvements around Software Strategy

Product Manager, various internal tools to support engineers such as Network Profile (NP), Risk Analysis Tool (RAT), Cisco Object Library Definition (COLD) as well as capture and reuse of Intellectual Capital

Responsible for two or more Enterprise accounts at any given time in Cisco’s Advanced Services group. Provide standard Advanced Services deliverables to those accounts including Software Risk assessments, Design Reviews, Configuration Assessments, Router Audits, LAN Switch Audits, Code Recommendations, etc. Responsible for advanced problem resolution of customer's networks.