Responsibilities:- Addressing Administrative Needs: - Oversee employee recruitment, onboarding, and training. - Manage the front office administrative team. - Handle compensation and benefits, payroll, and ensure compliance with company policies.- Designing Administrative Structure: - Establish the structure and roles of PPTS’s administrative team.- Contracts and Operational Management: - Administer contracts and manage operational regulations. - Ensure adherence to mutually agreed upon operational performance goals. - Care Management: - Ensure a positive family experience. - Resolve client issues and maintain compliance with payer requirements. - Financial Collaboration: - Work with the Business Officer to optimize the practice’s budget in alignment with financial goals. - Technology and Facility Management: - Oversee the management of technology and facilities to support efficient operations. - Reporting: - Produce weekly and monthly statistical reports to monitor and enhance practice performance.

• Demonstrate a comprehensive and nuanced understanding of the Patient Access Specialist role and serve as a specialist on an as-needed basis.• Conduct daily oversight of a team of 75+ patient access employees, ensuring the efficient and effective completion of all assigned tasks.• Employ a rigorous and results-driven approach to candidate screening, selection, and placement, using interviews and other best practices to identify the most promising talent for the department.• Devise and execute comprehensive training programs for new patient access employees, leveraging a range of teaching methods and resources to ensure rapid and effective onboarding.• Lead productive and collaborative team meetings, while maintaining open and effective lines of communication with counterparts at other WVU Medicine facilities.• Utilize advanced data analysis and reporting techniques in Microsoft Excel to monitor Point of Service revenue trends, identify anomalies, and develop actionable insights.• Develop and implement comprehensive staffing schedules that ensure optimal departmental coverage, while adhering to established labor laws and regulations.• Strategically manage and optimize departmental expenditures within allocated budgetary parameters.• Exhibit exceptional interpersonal and conflict resolution skills, adeptly managing high-stress situations among employees and patients with a deft and calming touch.• Offer 24/7 on-call support to departmental staff, providing expert guidance on complex issues, identifying coverage options for sudden absences, and managing emergent situations with a clear and decisive approach.

• Demonstrate strong leadership skills in delegating tasks to employees, while fostering a positive and productive work environment that prioritizes collaboration and mutual respect.• Develop and maintain a comprehensive supply chain management system, responsible for budgeting and ordering supplies and materials on a weekly basis to ensure seamless operations.• Create and deliver delectable custard desserts on a daily basis, using top-quality ingredients and innovative techniques to maintain a high level of customer satisfaction.• Devise and execute dynamic sales and promotional strategies, leveraging creative marketing tactics to advertise "Flavors of Day and Week" and drive customer engagement and revenue growth.• Ensure a safe and welcoming environment for customers and employees alike, regularly maintaining the appeal and cleanliness of the building through regular maintenance tasks such as painting, table washing, floor mopping, restroom cleaning, and window washing.• Leverage advanced interviewing techniques and interpersonal skills to effectively identify and hire the most qualified employee candidates for the business.• Develop and manage complex employee scheduling systems, ensuring adequate staffing coverage across all shifts and optimizing resources to achieve peak operational efficiency.• Offer critical support to employees during times of short staffing, going above and beyond to maintain a positive and effective work environment.• Exhibit exceptional communication skills in engaging with customers, proactively identifying and resolving issues to ensure the highest level of customer satisfaction and loyalty.

• Deliver compassionate and skilled direct care to patients afflicted with COVID-19, providing support with bathing, feeding, lifting, and engaging in meaningful conversation to foster a positive patient experience.• Administer regular vital sign checks to a large cohort of 20+ patients every four hours, recording data with precision and accuracy.• Employ rigorous safety protocols and don appropriate personal protective equipment (PPE) in accordance with established guidelines to ensure the highest levels of patient and employee safety.• Facilitate seamless communication among healthcare providers by effectively relaying vital health condition updates and other relevant information to the appropriate nursing staff.• Exhibit exceptional skills in emergency response, including performing compressions and rapidly procuring necessary supplies and equipment during Code Blue situations.• Conduct daily reports and other performance tracking measures with nursing and technical staff, proactively identifying areas for improvement and implementing actionable solutions to boost quality of care.• Perform electrocardiograms (EKGs) on patients, utilizing advanced techniques and technology to capture accurate and comprehensive readings.• Provide sustained, one-on-one patient monitoring over extended periods of time, responding to patient needs with compassion and professionalism.• Serve as a mentor and trainer to new technical employees, fostering a supportive and inclusive learning environment that encourages growth and development.

• Demonstrate a commitment to maintaining a safe and compliant living environment by consistently enforcing college-mandated rules and regulations, leveraging exceptional communication and conflict resolution skills to effectively engage with residents and resolve issues as they arise.• Develop and maintain an ongoing feedback loop with the director, providing detailed and insightful reports on a weekly basis to ensure a comprehensive understanding of any issues or problems that have been identified, and working collaboratively to develop solutions to address them.• Design and implement innovative programming initiatives that foster a strong sense of community and promote social interaction among residents, leveraging creativity, resourcefulness, and strong interpersonal skills to build lasting relationships and create a positive living environment.• Collaborate closely with other resident assistants to develop and execute engaging dorm events that are tailored to the unique needs and interests of the resident population, leveraging strong organizational and communication skills to ensure seamless coordination and execution of events.