Micro-Market General ManagerAward-winning and top-performing professional with extensive experience in operations management, process/procedure improvement, team leadership, customer service, product fulfillment, and labor management.Skilled at identifying client needs to devise and recommend best-fit, personalized solutions aimed at attaining customer satisfaction. Instrumental in driving sales growth, delivering on sales goals, and increasing efficiency by owning store’s overall business, including performance management, culture building, and smooth communication. Demonstrated excellence in leveraging various business reports to understand sales trends and synthesize client insights/feedback to make informed decisions and facilitate corporate growth. Excel at establishing and nurturing collaborative relationships with employees, management, and executives using exceptional relationship-building and communication skills.A few of my notable accomplishments are:• Recognized as high potential leader by quickly earning promotion to Store Manager position within two years and transforming into market and district champion for strategic initiatives and talent development.• Mentored and empowered four Assistant Managers, who earned recognition as high-performing Assistant Managers across market.• Established and promoted accountable, collaborative, and customer-centric work culture, while managing training and professional development for cross-functional team of 70+ members.• Drove growth year over year to over $36M in revenue, including $5M+ in online revenue.• Oversaw all aspects of customer/employee experience, increasing engagement to ensure under 30% turnover and over 75 customer experience score rate.

During this tenure, I oversaw Best Buy Store end-to-end within standard operating platform (SOP) to attain sustainable profitability with Integrated Frame (Employee, Customer, and Shareholders) and through company values. One of my key duties was to manage the entire P&L accountability of $30M+ business, including ownership of sales performance, operational efficiency, and process management. I also spearheaded the team of three assistant managers, six supervisors, and 85+ associates; established a welcoming and inclusive culture to conceptualize and gather unique ideas and collaborate to drive business growth. Moreover, I directed the employee engagement and development efforts to ensure employees feel valued, safe, and empowered to serve customers. In addition to the above, I partnered with district leadership to recruiting and hiring top-tier employees into relevant roles.A few of my key accomplishments are mentioned below:• Steered Assistant Manager team and entire store team throughout market, while serving as Best Buy's store-based executive to ensure customer satisfaction and retention.• Evaluated store's performance indicators against organizational strategies and goals to support Assistant Manager Team in devising plans that maximize business growth in alliance with district leadership.• Contributed to accomplishing and maintaining performance in top 10% out of 1200 stores.

I drove the end-to-end implementation of sales and operational action plans, while examining business outcomes and leading execution of business strategies. I rendered direct supervision, coaching, training, development, and performance management of supervisors and associates. Lastly, I assisted in training new assistant managers and strategy discussions with fellow Sales Managers.A few of my notable accomplishments are:• Awarded Top Gun Sales Manager for the Pacific Northwest in 2008.• Hand-picked as District Trainer for all newly promoted Sales Managers.

While serving in this role, I directed the execution of sales and operational action plans across seven stores to analyze business results and implement business strategies through installation services. I was responsible for administering the installers and customer experiences across eight stores from Yakima, WA to Billings, MT. I also directly supervised, coached, trained, and developed staff, while performing performance evaluations of installers and helpers to ensure optimal work efficiency. In addition, I defined daily, weekly, and monthly business rhythm.A few of my notable accomplishments are:• Augmented store-to-store services sales performance and managed installers performing services across all stores; optimized customer satisfaction in home and promoted extended brand of Geek Squad inhome services.• Instructed and guided on serving under new role in diverse markets across Colorado and Arizona.Additional Experience as Sales Manager, Circuit City * Spokane, WA