Chris Bierbaum Email & Phone Number

Northeast

Greater Boston Area

Atlanta, Georgia

Overseeing general operations, ancillary sales, customer satisfaction, and employee development. Responsible for a fleet over approximately 10,000 vehicle and an employee base of 280. Key accomplishments include revenue growth of 12% reaching gross revenue of $120M annually, increasing customer satisfaction scores by 19 points, and development of 26 direct reports.

Greater New York City Area

Responsible for overseeing LaGuardia and JFK airports with 235 employees and generating revenue of $100M+. Improved customer satisfaction scores by 7 points while increasing ancillary sales by $27M in 2014

New York, New York

Responsible for the Hertz, Dollar and Thrifty brands at LaGuardia Airport including a paid parking operation. Accomplished cost reduction of $545k through innovative labor planning tools which matched labor to customer demand. Improved customer satisfaction scores by 15 points through culture change measures of personal accountability and intrinsic motivation training around customer experience.

New York, New York

Oversaw Hertz, Dollar, and Thrifty brands at JFK Airport. Successfully drove incremental sales of $1M in ancillary sales through focus on increasing international customer base and diversifying fleet to meet customer demand. Increased pre-tax profits by $419k in 2012 through cost savings measures including replacing overtime with seasonal straight time while increasing customer satisfaction scores by 14 points from prior year.

Newark, New Jersey

Responsible for managing daily operations at Newark Airport. Drove a culture change at the location through transparent communication and servant leadership. Reached record setting employee satisfaction scores in 2012. Maximized fleet utilization to drive pre-tax profit growth of 5%.

Usa

Traveled to top revenue grossing locations across the division to develop processes that drove customer satisfaction, revenue growth, cost efficiency, and employee engagement. After processes were developed, these best practices were deployed to locations across the division as I worked with general managers to ensure buy-in and sustainment to maximize potential

Boston, Massachusetts

Responsible for managing and developing staff to ensure customer experience met expectation. Daily operations included forecasting demand, employee output, and achieving KPI’s at a location level which aligned with company objectives.

Boston, Massachusetts

Worked as an intern in the investor services department compiling financial and compensation reporting along with foreign currency exchange rates.

Greater Boston Area

Worked in the Intuit internship program as a sales representative. Responsible for store product placement in 13 stores across the north boston area

Jamaica Plain, Massachusetts

Worked as an intern in the human resource department ensuring that all reporting was in compliance with state regulations. Responsible for maintaining employee information and resident information