As a Sales Adviser, I provide tailored experiences for each individual customer to ensure they find their ideal new vehicle. Through building relationships and understanding their individual wants and needs, I have been able to provide a bespoke sales experience that’s resulted in improved customer satisfaction from initial contact through to after-sales service. As with all sales-related roles, I am empowered to negotiate the terms of sales and agreements in relation to retail and Small and Medium Enterprise customers.In order to advise my customers fairly and comply with my duty to provide the best possible outcome for my customers, I have completed my Specialist Automotive Finance certification and Treating Customers Fairly accreditation. This allows me to act as a broker to provide information and guidance in relation to regulated insurance and finance products so as to improve the customer’s long-term experience. Within my role, I regularly collaborate with various teams to ensure the delivery of vehicles in a timely manner and conduct visual marketing of individual products in both the digital and physical domains.

Product Data Coordinator, wholly focused on improving the customer’s online retail experience. By exercising rigorous quality control with the aim to improve the accuracy and representation of data in an online forum, click-through and conversion rates both increased. This was achieved by engaging with key stakeholders, including suppliers, category managers and the customer service team. Responsible for driving key improvements to the online experience, ranging from visual and descriptive marketing of individual products online through to merchandising and categorising over 5000 visible products.With a keen focus on improving the online experience for our key stakeholders (staff and customers), I am currently driving projects designed to expand online capability and aid in future proofing the online aspect of the business.The role is not limited to the above, and other responsibilities include, but are not limited to:• Active management of data• Gaining and providing product knowledge related to bicycles, parts, accessories, nutrition and general fitness equipment• Training and motivating team members• Facilitating open feedback channels and supporting change management within the online team• Providing general support and solutions for all staff members• Booking of dangerous goods (electric bicycles and related components)

Responsible for assisting customer’s throughout their purchasing experience, with a keenfocus on delivering timely service, great product recommendations and solutions uniquelytailored to their individual situation.In addition, I support the 99 Bikes’ retail stores with e-commerce enquiries andtroubleshooting.Responsible for implementing a revised and transparent online warranty process to exceed customer expectations and the requirements set out by the ACCC.

Account Manager and Customer Sales and Service Expert focused on helping Telstra's Small Business Customers transition to the NBN.I provide high quality and effective customer service to Telstra customers through responding to customer sales and/or service enquiries relating to a range of products and services, delivering solutions uniquely designed for each customer.

Embraer First Officer with Flybe operating short haul routes throughout Western Europe including experience flying into Paris-CDG and Amsterdam SchipholExperience with LVP (CAT II Operations)CAT II RatedCurrent Experience: 495 hours on E175/E195 Variants

Position Included:Creating Excellent Coffee [ Excellent Coffee, Silver];Food Preparation [Good Food, Bronze];Great Customer Service [ Front of House, Silver];Handling Money;Cleaning the Entire Store, including:Mopping, Sweeping and General Cleaning

Position Included:The Responsible Service of Alcohol - Sales and Distribution of Alcohol[This included Bartending/Pouring Beer];Stocking Shelves - Facing and Capping;Mopping, Sweeping and General Cleaning;Handling of Money;Great Customer Service;Occasional Supervision of a Bar Outlet

Position Included:Stocking Shelves - Facing and Capping;Making and Cutting Pizzas;Cleaning the Entire Store, including:Mopping, Sweeping and General Cleaning;Excellent Time Management;Responsible Operation of a Motor Vehicle;Handling Money;Great Customer Service

Coach of the 7D Football TeamResponsibilities Included:- Planning and Executing Training Sessions- Man-Management- Individual and Team Coaching- Player Development- Mentoring/Role-Modelling

Stocking Shelves - Facing and CappingCooking Hot ChickensCleaning the Entire Store, including:MoppingSweepingCleaning Glass;Management of Fruit and VegetablesHandling MoneyOperation of a SafeTobacco SalesCustomer ServiceOccasional Supervision of the Store/Staff