Chris Blake Email & Phone Number

100% Remote Role - Owning sales for Church Plant Media, a Website/Mobile App/CMS SaaS provider

Providing consulting and training for business operations, specializing in technology/software implementation and audio/video/live stream broadcasting systems. I help organizations streamline workflows, successfully implement new hardware and software, and increase their efficiency through the use of technology, as well as provide new business development and sales support.

100% Remote Role - Owned sales for Church Plant Media, a Website/Mobile App/CMS SaaS provider• Grew revenue by 20% YoY by owning all SaaS new business development through inbound and outbound sales activities• Maintained 70%+ close rate• Prospected, qualified and pursued new opportunities while strengthening and nurturing existing relationships • Improved product adoption rate as the trusted advisor and SME through a consultative sales approach using phone, email, live video and recorded video• Listened intently to customers and analyzed market competition, funneling feedback to product team which led to greater positioning and feature prioritization• Vastly improved metrics tracking by implementing a new CRM, building automations, and streamlining workflows and sales processes for SaaS products • Leveraging data from technology, analyzed, prioritized and customized sales journeys making data-driven decisions throughout the sales cycle• Sharply increased lead generation and SEO authority through marketing content writing, A/B testing of email campaigns, lead magnet implementation, and other strategies• Worked closely with CEO and executive coach, along with fully remote team, on all marketing, sales, and product initiatives, defining product and market position• Collaborated cross-functionally (remote) to optimize operational procedures, onboarding experiences, and post-sale product support

100% Remote Role - Managed all expansion initiatives of TruthCasting business unit, a live streaming SaaS product of SaltShaker Systems (early-stage startup)Inbound Sales and New Business Development:• Developed and optimized sales plans and strategies for effective consultative sales of TruthCasting SaaS product and owned all inbound sales (doubled subscriber base in less than 6 months)Customer Success:• Provided delightful new customer onboarding, coaching, and use-case consulting throughout customer lifecycle, listening with empathy and providing insightful solutions• Proactively addressed "at risk" accounts, employed negotiating and persuasion skills leading to greater product adoption, customer satisfaction and retention (average monthly churn rate kept below 1%)• Owned customer journey and account management, produced knowledge base articles, tutorial videos, and FAQ’s which enhanced, easy-access customer training and supportEfficient Operations:• Restructured and oversaw daily operations of newly acquired live streaming SaaS platform including inbound sales, onboarding, technical support, customer success and accounting, while employing and improving processes for maximum efficiency and revenue generationTechnical Support:• Ensured high quality and knowledgeable RTMP encoder setup, problem-solving, and training of TruthCasting clients using phone, email, video-conferencing, screen recording, screenshot and remote assistance softwareProduct Ownership:• Led product design and implementation, based on market research and customer feedbackBusiness Strategy:• Led ongoing analysis of costs, pricing, competition and market demand, while identifying new opportunities for growth

Dallas-Fort Worth Metroplex

• Publicly led and produced hundreds of weekly music/speaking events, ensuring a theologically rich, musically diverse, and appropriately expressed community worship environment• Trained and developed all musicians and tech volunteers, first for character, then for skill - average volunteer retention of 7+ years• Implemented and improved processes and technology infrastructures, vastly increasing engagement• Implemented and managed growing online influence, including website, digital media (audio/video on demand), OTT channels, live streaming - the organization's backbone during COVID-19 crisis• Established social media presence, managed email campaigns, providing regular and cohesive internal and external communication, ensuring brand consistency and expansion of community reach• Initiated, negotiated budget/contracts, and managed design/execution of all audio/video/lighting installation projects• Oversight of on-site and mobile non-profit Resource Center/Bookstore which grew to over 1,000 titles, with full inventory controls and payment processing capabilities• Supported relationship-building efforts with local and international ministry partners through events, conferences, training, and collaborative initiatives

Oklahoma City, Oklahoma, United States

Led music, built technology infrastructures, established, trained, developed teams, implemented efficient processes, and established a healthy culture of a church start-up

Bachelor'S Degree, Religion/Religious Studies

Cum Laude Graduate

Business/Commerce, General