Chris Bone Email & Phone Number

Manchester, Gb

London, England, Gb

Managing complex, international projects and programmes*programme manager for the firm's successful Brexit restructure*set-up of the Silicon Valley office within a two month time-frame*programme of modernisation for key global business service functions (Billing, Knowledge)*identify a suitable site for a global service centre in North America*transformation of legal services centre, shifting focus to AI technology/solutions*restructure of business development teams across seven European countries*developed global centre's approach to agile working*managed insourcing of business research team*managed translation services improvementEnsuring the effective transition of business services processes into a newly established global shared service centre.* management of functional transition teams to ensure consistent execution of transition plans* revision of key deliverables* coordination of interdependencies across different work streams within the programme* management of the risks and issues* engagement with senior stakeholders within the firm.

London, Gb

Programme Manager responsible for the successful transition of people and functions from London to Manchester.* Worked closely with the HR department to co-ordinate the consultation with exiting staff and recruitment of incoming staff within the two offices* Worked closely with transition managers within relocating function providing effective ways to capture, record and transfer process knowledge

Successfully delivered a major portfolio of change to operational and legislative deadlines including the introduction of: new hearing types within the MPTS; reviews on papers and enhanced investigation processes; legally qualified chairs; and a costs/legally binding directions/enhanced case management system.* Provided programme leadership for a programme team of 80+ people* Ensured implementation plans were coherent, achievable and delivered on time * Revised governance arrangements to enable more effective decision-making and oversight by senior management

London, Gb

CONTINUOUS IMPROVEMENT PROGRAMME MANAGER- Developed and currently overseeing the three year continuous improvement (CI) strategy within the Fitness to Practise directorate- Currently implementing a new process to enhance the quality of decision-making - the process is being piloted and is carefully monitored- Established a network of CI advocates to take forward local CI initiatives within the directorate to complement the overarching directorate-wide change projects- Led five directorate-wide improvement projects within the directorate reviewing and improving existing business processes. Projects included complaints handling, tribunal hearings and monitoring doctors with restrictions- Led and coached cross-directorate teams to ensure all those affected by the changes (internally and externally) are consulted, engaged and involved at all stages of the project- Introduced a new triage process which reduced the number of costly, unnecessary investigations by 25% using lean six sigma techniques. After a carefully controlled and monitored nine month trial, the process change was successfully launched as business as usual,

London, Gb

* Responsible for the design and delivery of a comprehensive two-year reform programme which include the successful demerger of the GMC’s adjudication function and created the national, independent Medical Practitioners Tribunal Service (www.mpts-uk.org)* Managed multiple project work streams covering complex legislation change, the redesign of the corporate governance model, executive recruitment and appointment, organisational redesign, the introduction of digital recording of hearings, the separation of systems, the relocation of hearing centres and the revision of multiple business processes* Directed several project teams including colleagues from communications, corporate governance, facilities, finance, HR, and IS operations and strategic systems teams* Managed all aspects of the transition from two single hearing centres in London and Manchester to a single hearing centre in Manchester.

MERGER PROGRAMME MANAGER- Programme lead including overall responsibility for every aspect of the merger – staff, training, systems, communications, facilities and accommodation- Mapped As Is and To Be processes and developed integration plans based on the gap analyses, covering all aspects of the business – from systems to facilities requirements- Responsible for the integration of PMETB functions within the GMC. Ran numerous workshops and planning sessions with staff from all areas and levels of both organisationsHEAD OF CORPORATE COMMUNICATIONS- Designed a series of processes, tools and systems to improve the efficiency of the communications directorate including a successful engagement strategy to ensure PMETB managers and staff followed the new way of working New way of working was a major success significantly increasing the capacity of the team and enabling the team to add greater value by focusing on strategic communication activity

Master'S Degree, Communications Management

South East Asian Studies And Indonesia And Malaysia Language, Southeast Asian Studies