Head Of Operations
CurrentIn charge of three branches with a staff consisting of 400+ FTE.• Enhanced regional branch performance by implementing proven management processes to increase revenue.• Set, enforced, and optimized internal policies to maintain responsiveness to demands.• Developed processes to save on costs and prevent losses.• Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.• Collaborated with cross-functional teams to align operations with corporate objectives.• Spearheaded operational procedures and processes to improve efficiency and optimize operations