In charge of three branches with a staff consisting of 400+ FTE.• Enhanced regional branch performance by implementing proven management processes to increase revenue.• Set, enforced, and optimized internal policies to maintain responsiveness to demands.• Developed processes to save on costs and prevent losses.• Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.• Collaborated with cross-functional teams to align operations with corporate objectives.• Spearheaded operational procedures and processes to improve efficiency and optimize operations

Temporary dual function with Manager Operations Support & Fleet September 2014 - December 2014In charge of three branches with a staff consisting of 400+ FTE.

In charge of a team consisting of 5 procesmanagers and 5 technical specialists.• Investigated production issues to determine causes and develop solutions.• Provided support at various take-overs.• Completed continuous assessments of our complete supply chain (transport, wharehousing and cash center) and put together improvement plans.• Produced reports outlining various operational metrics (Google data studio).• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Developed and maintained relationships with our largest customers, external vendors and suppliers.• Developed and implemented strategies to maximize customer satisfaction.

In charge of one branche with a staff consisting of 120+ FTE.

In charge of one branche with a staff consisting of 200+ FTE.