Chris Booth Email and Phone Number

• Manage complex client relationship(s) for 9 CommunityWorks hospitals in the rural health business segment. • Build and maintain relationships at all levels and strategic partnerships with c-suite executive leadership and across the client organization.• Build sales pipeline and growth by identifying opportunities for existing Oracle Health portfolio as well as positioning broader Oracle offerings such as OCI, Fusion, etc. • Lead all aspects of all engagements with the client to achieve consistency in strategy, messaging and quality of interaction.• Provide oversight of implementation delivery to ensure that value is delivered to the client as committed.• Continuously grow the client satisfaction and reference-ability of the clients to ensure clients actively promote the value of the client relationship.• Support the effective and efficient operational management of the client including invoicing, accounts receivable, collections and contractual interactions.• Reach and exceed 1-million-dollar quota for annual recurring revenue (ARR) and total contract value (TCV) per year. • Serve as the customer’s point of escalation and facilitate resolution of issues requiring executive attention.

• Own client satisfaction, service level attainment, and project coordination for a portfolio of 36 CommunityWorks hospitals.• Build and maintain relationships at all levels and strategic partnerships with executive leadership across the client organization.• Handle ambiguous situations with grace pertaining to small, medium, and complex projects routinely for my clients and region. • Serve as the primary point of contact for client escalations an issue resolution.• Host state of support calls with key client stakeholders and formulate actions plans for At-Risk clients as needed. • Formulate action plans for missed KPIs and SLAs to further build the client relationship.• The 36 clients I manage bring in roughly 222 million annually for Oracle. • Facilitating the 2023 regulatory 837r project for all NE CommWx clients, which is out-of-scope for AMS and consisted of 23 JIRA submissions to the RevCycle ADT and Consulting teams by me. • Work with Client Accountable Executives and AMS leadership frequently to ensure support metrics are not only met but exceeded routinely.• Partner with consulting, implementation, commwx, and sales regarding pre and post turnover conversions for hospitals. • Coordinate with all tiers of support to address code defects, package installations, technical investigations, escalated SRs, and roadmap items for future enhancements on behalf of my clients.• Domain Owner for a whole CommunityWorks domain comprised of 36 clients. This consists of handling full solution code upgrades across all solutions for the enterprise along with mitigating complex domain wide issues routinely. • Mentor new SSOs within CommWx on my team. • Utilize PowerBI, JIRA, AMS applications, and all Microsoft Office-Suite applications to show trends, address issues, show AMS value, and assist with crucial conversations with key stakeholders.

• Owning client satisfaction, service level attainment, and project coordination for a portfolio of 11 hospitals.• Assist with contract negotiations for 11 clients, which brings in 66 million dollars in revenue.• Work with Client Accountable Executives and AMS leadership to ensure support metrics are not only met but exceeded routinely.• Serve as the primary point of contact for client escalations and issue resolution.• Coordinate with all tiers of support to address code defects, package installations, technical investigations, and roadmap items for future enhancements on behalf of my clients.• Domain Owner for a whole CommunityWorks domain comprised of 40 clients. This consists of handling full solution code upgrades across all solutions for the enterprise along with mitigating complex domain wide issues routinely.• Host weekly, monthly, and state of support calls with c-suite members to review SRs, support metrics, project milestones, and determine strategies for improvement.• Obtain approvals for change requests, prepare documentation, and lead weekly client change control calls.• In 2022, I handled the NHA regulatory project for all NE clients in CommWx to ensure the 837r files had the needed parameters/payer codes that CMS required. • From 2020 – 2021, I increased the adoption of the Change Management Service Desk “CMSD” utilization by 35% through engagement initiatives.• In 2020, I formulated a more streamlined Blood Bank review process across 3 different teams for convalescent plasma requests during the pandemic to mitigate COVID-19 symptoms for patients. • Mentor and train new SSOs throughout all regions in the developmental program for AMS.• Mentor new SSOs within CommWx.• Host and run the SSO Office Hours for my whole team to discuss upcoming topics, learning, and questions.• Utilize PowerBI, AMS applications, and all Microsoft Office-Suite applications to show trends, AMS value, and assist with crucial conversations with key stakeholders.

• Performed onboarding to new hires at the help desk regarding client specific material and Cerner best practices • Mentored new Cerner associates during their first 60 days• Handled account provisioning for various hospitals and solutions • Instructed the Delivery of Service class to all Cerner support associates within the organization • Promoted to a Subject Matter Expert (SME) for the largest ITWorks client at Cerner• Created Knowledge Base (KBs) articles for various solutions and hospitals to support the team• Performed ticket resolution audits to pinpoint trends and potential First Contract Resolution (FCR) misses• Organized team meetings to discuss new topics, trends, and issues with the team • Assisted new hires with their Client Specific Training (CST) project • Experienced with establishing relationships with onsite leadership and technicians at hospitals • Supported technical systems setup, analysis, and provided IT support for physicians and clinicians• Undertook routine installations and de-installations of IT software• Investigated, analyzed, and provided comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools• Researched and utilized a KB of information to quickly understand and diagnose the issue• Promoted, maintained, and utilized knowledge transfer forums• Participated on peer panels for new hires within the support organization

• Handled account provisioning for the largest ITWorks client for Cerner• Performed product categorization audits and submitted new requests for product additions • Experienced with multi-tasking in high pressure situations• Skilled with troubleshooting active directory, HNA, service-now, and office solutions • Comfortable handling ambiguous situations routinely to provide the best outcomes for clients• Supported technical systems setup, analysis, and provide IT support for physicians and clinicians• Investigated, analyzed, and provided comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools• Undertook routine installations and de-installations of IT hardware and software• Mentored new hires with their CST projects• Researched and utilized a knowledge base of information to quickly understand and diagnose the issue• Adhered to client access, PECA, CHIA, and client notification policies and procedures• Promoted, maintained, and utilized knowledge transfer forums

• Contributed to the success of the restaurant by managing operations according to Noodles & Company standards• Provided coaching and feedback to team members and assessed performance on an ongoing basis• Trained, developed, and managed restaurant team members and shift managers• Handled catering outreach for the Independence area• Followed inventory control procedures and guidelines• Interviewed new candidates• Aided with scheduling, expense tracking, labor management, and local restaurant marketing• Formulated local relationship management strategies to increase brand awareness and loyalty within the trade area• Assisted with the professional development plan of each employee• Investigated new tactics/strategies to implement that work best with the marketing plans

• Lead the restaurant during each shift to ensure that excellent restaurant operations were consistently achieved• Conducted each shift by delegating duties, assigning specific tasks, and ensuring team members were prepared for each day• Trained and developed team members• Contributed to a team environment by recognizing and reinforcing individual and team accomplishments• Mediated internal and external issues that arose within the restaurant• Administered tactics to increase same store sales and projections every quarter

• Greeted guests to make them feel comfortable and welcome• Took food orders and handled cash and debit/credit transactions• Answered inquiries about the menu • Prepared food items quickly and accurately• Ensured the restaurant was clean and welcoming for customers