• Founded and managed C-BITS LLC, a managed services IT company specializing in providing comprehensive technology solutions to small and medium-sized businesses in the Phoenix metro area.• Provided remote and in-person IT support to local businesses, ensuring timely and efficient resolution of technical issues.• Diagnosed and troubleshot hardware and software issues, offering expert solutions to enhance system performance and reliability.• Assisted clients with the setup, configuration, and maintenance of IT equipment, including servers, networks, printers, VOIP phones and workstations.• Collaborated with other IT professionals and vendors to escalate and resolve complex technical problems, ensuring minimal downtime for clients.• Documented and tracked support requests in a ticketing system, maintaining detailed records of all interactions and resolutions.• Developed and implemented customized IT solutions tailored to the specific needs of each client, including network security, data backup, disaster recovery, and cloud services.• Conducted regular IT audits and assessments to identify areas for improvement and recommend strategic upgrades.• Provided training and support to clients on new technologies and best practices, enhancing their overall IT knowledge and capabilities.• Built and maintained strong relationships with clients, delivering exceptional customer service and fostering long-term partnerships.• Ensured compliance with industry standards and regulations, safeguarding client data and systems against potential threats.

As Systems Administrator (SA) I am responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. I participate in technical research and development to enable continuing innovation within the infrastructure under direction of the IT Director. I ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.In addition, to directly implementing (or oversee contracted consultants) the development, maintenance and updating of database structure that enables the execution of SARRC’s mission; to advance research and provide a lifetime of support for individuals with autism and their families.

In this position I am utilizing my skills to plan, create, merge existing data, and implement an organization wide database. With automation, efficiency, and ease of use in mind, Salesforce is a great asset to SARRC.