Project / Account Manager within the Client Onboarding and Business Change function of Solaris. Responsible for the technical and operational onboarding of third-party clients onto the Solaris banking platform, and internal change management. Managing cross functional internal, client and third-party project teams from plan creation to warranty. Successfully onboarded numerous third-party clients onto the Solaris BaaS platform enabling them to issue Visa debit card and Faster Payment/SEPA payment products to their UK & EEA customers.Conduit between the business and tech teams, managing and supporting the client during their program design, development, defect resolution, test and launch phases.Employing both waterfall and agile methodologies, I have an acclaimed record of delivering programs of work to the agreed scope, budget and timelines.Chairing of weekly client project meetings, creation/management of project plans, RAID logs, resource planning and change management.Supporting the client with their mobile app/web portal API development. Assisting clients with the creation of their card design, product collateral and terms & conditions ensuring they and the product align with UK & EEA regulatory, Consumer Duty and Visa requirements.Building and embedding strong working relationships with both clients and internal stakeholders, acting as the primary Account Manager for the client during the onboarding phase. Proactively identifying 'cross sell' and product enhancement opportunities, engaging the relevant SMEs to scope, cost and commercialise.Managing the release and implementation of new product features, enhancements and regulatory changes to both new and existing partners, including Digital Cards and Consumer Duty.Responsibility for the management of the Solaris (UK) internal Change Control Board, ensuring all internal changes are correctly approved, allocated, monitored and implemented.

Project Manager, Strategic Projects & Governance Working extensively with global teams and c-suite I manage business, IT and regulatory change initiatives, both as stand alone projects and within enterprise wide programmes. Jan 2018 – Dec 2018: Risk Management Transformation Programme:Working with the CEO and Executive Directors, I managed the Product Governance and Accountability & Culture workstreams of an integrated programme to transform the business’s risk management capability. This programme created new business functions, enhanced the risk management approach, extended the organisation’s governance of its core value chain and embedded risk management practices.Nov 2018 – May 2019: Divestment of three TransUnion UK subsidiaries.Working alongside the Global Strategy & Corporate Development function (US), internal stakeholders and the buyers, I successfully project managed the divestment of TransUnion UK subsidiaries PBL Benchmarking Limited and GMAP Analytics Limited to MBO’s, and Latitude Digital Marketing Limited to Jellyfish Digital Marketing. May 2019 – July 2019: Product Launch: I project managed the implementation of TransUnion’s global cloud-based content management platform (sales) to the UK Business and market.May 2019 – July 2019: PCI Compliance Audit: Working alongside business SME’s I coordinated and project managed business readiness and completion of the annual PCI Compliance Audit.

Responsible for the management and development of the bank's Prepaid Card BIN Sponsorship business. Activities & responsibilities:• Development and management of the bank's Prepaid Card BIN Sponsorship relationships with FIS and Prepay Solutions, covering 80 card programmes and 1m + cardholders, including the award winning Post Office Travel Money Card Plus and the Moneycorp Explorer Card.• Product management, performance monitoring, proposition development, change management and process planning/re-design.• Project Management.• Evaluation of new product initiatives, commercial modelling, data analysis, business case production.• Regulatory and Visa/MasterCard compliance, including AML, JMLSG. EMD, PSR & TCF.• Evaluation of new payment technologies including contactless and mobile.• Member of the Electronic Money Association since 2008.• Member of the MasterCard Contactless Roll Out Committee.• Member of the Visa Prepaid Roundtable.

Responsible for the management and implementation of the following strategic projects:• 1997 APACS ICC Trials (credit card issuing & POS acquiring). • Year 2000 Project (credit card issuing), • Product launch - Gold Credit Card.• Migration of the credit card portfolio to chip & signature (2002)• Product rationalisation• Migration of the credit card portfolio to chip & PIN (2004)

Activities included:• Process improvement/re-design and work measurement across the Branch and Head Office network• Qualified user of Mulligan & SOS Work Measurement Standards.

Held a number of customer facing and supervisory roles within the retail branch network up to the position of Assistant Branch Manager.