Chris Boyd Email & Phone Number

Buffalo/Niagara, New York Area

Define business strategy and identify technologies that will improve and enhance the organization's business goals.Responsible for the strategic implementation of new technology solutions that improve business efficiency while meeting corporate business goals.Point of contact between the organization's IT and global business teamsImprove communication and collaboration between the IT department and its business divisions while also ensuring all departments are aligned to meet overall business goals.Mentor innovation through clarification of opportunities, collaborative gathering and prioritization of ideas, development of solutions and agile implementation of results.Technology major contract/vendor management including Microsoft, AT&T, CDW, Cisco.Develop annual technology budget based on research of global business predictions, department project requests, emerging technologies, contractual obligations, hardware lifecycle, and staffing expectations. Obtain executive approval based on prioritized budget justifications and options for presentation.

Buffalo, New York

Responsible for all facets of IT services, processes, systems and technology deployed in support of Delaware North Companies 7x 24 global business operations. Included in scope are support of networks, servers, corporate applications, customer facing/revenue generating applications, data center operations as well as desktop and helpdesk services used to support DNC business activities.

Buffalo/Niagara, New York Area

Responsible for all facets of IT services, processes, systems and technology deployed in support of Delaware North Companies 7x 24 business operations. Included in scope are support of networks, servers, corporate support applications, customer facing/revenue generating applications, data center operations as well as desktop and helpdesk services used to support DNC business activities.

Buffalo/Niagara, New York Area

*Build, develop and supervise a team of dedicated engineers with a focus on Guest Service and process improvement.*Use traditional and agile project management methodologies to complete many projects simultaneously while providing maximum value to the business. *Make a positive impact by strengthening the relationships between the team and our vendors, through communication, oversight, attention to detail and enforcing accountability.*Participate in planning, design and successful implementation of the development and test systems for our governance project. Also contribute to creating and reviewing supporting policies.*Active member of both Information Technologies and Corporate PCI Compliance teams.*Participating in Hotel Technology Next Generation (HTNG) currently on Point-Of-Sale Workgroup.

- Project management: Manage multiple projects across several areas of business. Responsible for coordination of day-to-day functions of projects, oversight of budget, change requests, meetings, communications and project documentation. Assist junior associates in preparation and execution of all phases of projects. - Vendor Management: Work with and/or manage vendors of technical support, installation, maintenance, and diagnostic issues. Attend industry conferences with purpose of identifying new technologies, trends, and vendors.- Second level support for help calls related to Field, Internet, and Corporate Systems. Documentation of business process and technical systems with related procedures.- Identify, analyze, design, test and implement technology solutions to meet business requirements.- Project Manager for IT portion of DNC corporate PCI compliance efforts. Member of the Core Team for DNC wide PCI compliance.- Member of the DNC GreenPath Committee. Providing direction for environmental issues and concerns for the Corporation. Documentation of environmental efforts to maintain ISO 14001 certification.

- Not-for-Profit organization- Assist members in maximizing the utilization of business systems developed and/or provided by Springer-Miller Systems, Inc. - Provide a united forum through which users can share knowledge, create solutions and influence product direction.- Organize annual conference of 500 attendees. Negotiate contracts with host properties. Recruit and solicit sponsorships from vendors.- Other positions held: Secretary (2004), Vice-Chair (2005), and Chair (2006).

Certified Hospitality Technology Professional

Demonstrating knowledge and competency in hospitality systems management through passage of a comprehensive certification examination.

Education record