Chris Boyle Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

To demonstrate capacity to lead teams through change and to drive and implement initiatives and efficiencies that will improve the delivery of payroll services across the department and positively impact the customer service expectation of the department’s employees. To be passionate about strategic payroll delivery, have excellent stakeholder management skills and are able to implement organisational objectives.

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Leading a team of 32 human resource professionals who are based in Ballarat, Footscray and Geelong. This role is responsible for providing high level strategic advice and support to Divisional stakeholders on the full range of people management issues, strategy, projects and innovation

Melbourne, Australia

Brisbane, Australia

Lead, manage and provide timely and professional business and administrative support services to the Contact Centre including Business Support, Finance, Forecasting and Workforce Planning, Human Resource Management, Communication and Knowledge Management. Foster the ongoing development, of a continuous improvement and innovative culture for the Contact Centre, to deliver improving customer satisfaction levels and supports the cost effective delivery of Transport & Main Roads products and services. Identify, maintain and manage effective business relationships with key stakeholders (divisional, agency and private entities).Contribute to the development, of strategic and business plans that support Divisional and Departmental directions. Undertake written communication including complex correspondence, reports and briefing notes to internal and external stakeholders.Management of the annual Business Services budget. Ensure the effective and efficient delivery of support to the operational requirements of the Contact Centre.Proactively manage staff to provide a workplace culture that embraces ideas, consultation, difficult discussions, career paths and an environment that is safe and harassment free.

Brisbane, Australia

To provide strategic direction, analysis and advice to Smart Service internal and external stakeholders regarding Operational Resource Planning, in a complex environment comprising multiple skills, channels and sites. To lead and manage the workforce planning and performance team in the delivery of planning, scheduling, forecasting and reporting activities, to ensure that Smart Service maintain capacity to meet the organisations current and future objectives for the operation of 3 sites across Brisbane for the Queensland State Government. Provide strategic support and advice on implementing business requirements. Providing solutions based on current initiatives to consolidate all QLD State Government Contact Centres within a period of 3 years. Also maintaining technical requirements and assisting the Information Technology team to ensure these processes are being met throughout the 3 Contact Centres across Brisbane.

Melbourne, Australia

Leading a team of 21 staff to be the backbone of the Business Capacity & Technology area, and to be the driving force of 4 Contact Centres throughout Victoria and New South Wales. Having total responsibility for leave management, capacity planning, technological and ad-hoc requests, spanning 1300 employees. Providing strategic support and advice on implementing business requirements in new and improved processes and technological advancements.Providing scheduled daily and ad-hoc reports and information to General Managers / Executive Managers to assist with their understanding of Contact Centre metrics.Be subject matter expert for projects involving Contact Centre and ensuring the correct procedural implementations are adhered to.Day to day running of the contact centres at maximum occupancy and customer satisfaction.Being the business contact for Genesys and the implementation of Genesys Skills Based Routing.

Melbourne, Australia

Provide leadership, training/coaching and mentoring to 9 Resource Planning Analysts and to provide expert knowledge of Workforce Management fundamentals for the operation of 3 sites. Provide strategic support and advice on implementing business requirements. Also maintaining technical requirements and assisting the Technical Services team to ensure these processes are being met throughout the 3 Contact Centres across Melbourne & Sydney. Provide ad-hoc reports to General Managers / Executive Managers to assist with their understanding of Contact Centre metrics.

Melbourne, Australia

Responsibilities include the support of Business Unit Heads Of perform more complex processing procedures, maintaining correct operational procedures and ensuring all telephony and computer terminals are in working order, lodging faults through to Telstra – next level support, PC and Software 2nd level support for all staff based in Sydney and Melbourne spanning over 3 sites and maintaining Telephony Scripting for all incoming calls, ensuring correct routing structures.Relationship management of all stakeholders during Project Lifecycle from a technical and business functionality and acting as subject matter expert for the contact centre space