Chris Brindley Email & Phone Number

Litchfield, England, United Kingdom

Litchfield, England, United Kingdom

As the IT Service Desk Team Leader at Voyage Care, I managed a team of 7 skilled 1st and 2nd line IT support analysts, providing exceptional technical support to over 14,000 users across 300 UK sites, ensuring smooth operations and great customer service.1st line managed user accounts in Active Directory (AD) and Azure Active Directory (AAD), supporting Microsoft technologies such as Windows 10, and the Microsoft 365 suite. They also supported other software and services such as HP managed print services, Papercut, Adobe suite, Mimecast, ATS by Career Builder, Maxtime, as well as conducting hardware repairs for laptops, phones, printers, and other IT equipment. 2nd line tackled the more complex issues, supporting 1st line through escalations, troubleshooting network and infrastructure, and collaborated with other IT departments, contributing to the successful execution of IT projects and technological advancement.Unlike traditional "log and flog" support desks, our 1st line team took immense pride in their ability to resolve technical issues faced by their customers. I accomplished this by prioritising their development, wholeheartedly supporting them.Joining at the height of the Covid Pandemic, I was presented with significant challenges. It was a small, disjointed team primarily consisting of temps and contractors. They were burdened with an overwhelming number of open tickets, which led to low morale and feelings of being undertrained and undervalued. Over time, I built up the team, recruiting fantastic individuals and successfully bringing the workload under control. Together, we transformed into an exceptional and cohesive team. My focus was on creating an environment that encouraged growth, empowerment, high performance, and one in which people felt genuinely valued and supported.I’m very proud of the accomplishments we achieved during my time at Voyage Care, and I am committed to making a positive impact wherever my leadership journey takes me next.

Coventry, England, United Kingdom

As an Application Maintenance Specialist, commonly referred to as an IT Operations Engineer, I served as the subject matter expert of the GK EPOS retail system. Within an Agile Dev-Ops team of operations engineers and developers, our primary objective was to ensure the seamless performance and optimal operations of the infrastructure and servers hosting the critical EPOS applications. Diligently monitoring the systems, we swiftly resolved challenging technical issues, provided 3rd line technical support for the 2nd line IT support teams, and actively supported deployment teams to ensure a smooth and efficient implementation process.One of my favorite aspects of my role involved utilizing my expertise in Bash and PowerShell scripting to develop automation solutions, streamlining manual tasks, and creating support tools to empower fellow engineers with efficient and effective workflows.Deployed to an extensive estate of around 1200 stores nationwide, the EPOS system comprised a diverse array of components, including NetWeaver, numerous Windows servers, Java applications, handheld terminals, cashier tills, and intricate interfaces connecting with other critical business applications and services via SAP PI.Additionally, I had the opportunity to proactively design and develop a bespoke web application, utilizing my knowledge of HTML, CSS, PHP, SQL, Bash, and PowerShell. This innovative application provided us with a comprehensive monitoring capability for the retail systems, enabling us to respond promptly to any anomalies and ensure smooth operations.While my core focus remained on the EPOS systems, I was also an integral part of the team responsible for supporting and maintaining the UK's financial systems. As prominent portions of these systems were hosted on Linux CentOS servers, this role allowed me to further broaden my skills while contributing to critical business functions beyond the retail domain.

Coventry, West Midlands, United Kingdom

Promoted to IT Service Desk Team Leader, I managed a dedicated group of 7 technical analysts, comprising both 1st line and 2nd line support. My management duties included efficient incident management and escalations, ensuring our team consistently met SLAs through effective KPI tracking. Additionally, I encouraged the personal and technical development of team members through regular one-to-one's, technical training, and other mentoring.Due to my demonstrated capabilities, I was entrusted with a new challenge – recruiting, training, and leading a brand-new IT Support team. This team was specifically responsible for supporting a newly introduced EPOS system that was on the verge of its deployment phase. As the Team Leader, I played a pivotal role in supporting the smooth deployment of the GK EPOS system, ensuring its successful integration into day-to-day operations.The experience gained during my tenure as IT Service Desk Team Leader significantly contributed to my professional growth, allowing me to develop strong leadership and problem-solving skills while fostering a collaborative work environment.

Coventry, England, United Kingdom

Second Line IT Support Technician at Mckesson UK for 12 months, I provided essential hardware and software support for ProScript, the Patient Medication Record (PMR) system. Used within NHS hospitals and community pharmacies throughout the UK, ProScript supports their day-to-day operations, from robotic dispensing of medication, ordering and stock management, to managing NHS electronic prescriptions (ETP) and patient medical records. My role involved working within the UI and database management systems, efficiently resolving complex technical issues, coaching other IT technicians, and meticulously documenting guides and resolutions for the IT Support team.I was part of a close-knit team specifically assembled to take ownership of supporting the pharmacy dispensary system, which was previously managed by a third-party company. We embarked on comprehensive training in London, traveling and staying in hotels whilst we developed our in-depth knowledge. Our team established strong bonds during this training, preparing us for independent support upon returning to our head office.

Birmingham, United Kingdom

As the IT Manager at Recycling Management Ltd for nearly 6 years, I had the responsibility of overseeing all aspects of the IT infrastructure, hardware, and software support. I also managed and optimized the IT support contracts, building strong relationships with third-party vendors to achieve cost savings and improved service quality.A significant project that I personally undertook was the successful redevelopment of our company website. I introduced the new customer portal, empowering our customers to access and review their documentation, as well as conveniently book collections online. This project involved the use of WordPress, PHP, MySQL, HTML, CSS, and jQuery to create a more interactive and user-friendly platform. Furthermore, I harnessed the capabilities of Adobe Creative Suite, including Illustrator and InDesign, to craft visually appealing digital assets.Throughout my tenure, I consistently sought opportunities to enhance efficiency. I streamlined our customer relationship management through effective utilization of Sage ACT and MailChimp. Additionally, I implemented process automation using AutoIT, resulting in improved productivity.My journey at Recycling Management Ltd began as an IT apprentice, during which I acquired valuable skills and certifications through dedicated training. This foundation laid the groundwork for my growth within the company, ultimately leading to my role as IT Manager.

Software Developer Level 4 Apprenticeship, Computer Software Engineering

It Apprentice, Computer/Information Technology Administration And Management