Chris Browning Email and Phone Number

Manage the day-to-day and strategic aspects of a multi-site contract operation for one of the nation's largest Medicare providers. Responsibilities include overseeing the client relationship and driving satisfaction through KPI attainment. I am also responsible for driving client growth through new business attainment from within the current operation. Since launching the program we have quickly become the top sales vendor against competitors with several years of experience on this particular… Show more Manage the day-to-day and strategic aspects of a multi-site contract operation for one of the nation's largest Medicare providers. Responsibilities include overseeing the client relationship and driving satisfaction through KPI attainment. I am also responsible for driving client growth through new business attainment from within the current operation. Since launching the program we have quickly become the top sales vendor against competitors with several years of experience on this particular program. Show less

Manage the day-to-day and strategic aspects of a three hundred seat call center. Responsibilities include overseeing the site management team, overall P&L responsibilities, and driving client satisfaction through performance delivery. Since assuming this position I have been able to consistently meet financial and performance metrics while driving attrition reduction and increased employee satisfaction.

Managed the day-to-day and strategic aspects of a large multi-site sales operation for a well known ISP. Responsibilities included managing the client relationship, driving client satisfaction and ensuring the team met their internal objectives as well. This position required a wide level of experience in all aspects of call center operations as well a high focus on successful sales techniques and how they integrate into the call center culture.

Managed front line supervisors responsible a team of inbound representatives handling customer inquiries and problems. Drove client and associate satisfaction through clear expectations and consistent performance delivery.

Oversaw teams of Technical Support Representatives handling incoming technical support calls.

Responsible for day-to-day activities of all employees. Interacted with customers as well as product vendors daily on phone and in person. Assisted in all phases of the company operation.