Chris Buckner Email & Phone Number

Vice President, Systems Engineering Support. Fulfilled critical corporate objectives for standard operating procedures including technology risks and operational compliance, capacity, resiliency and disaster recovery processes. Enhanced incident and event management processes and communications. Directed cross functional teams and led best practice and best in class process improvement initiatives to include global projects from conception to deployment for Bank of America, Merrill Lynch, Capital One Financial Services and the United States Army. Past holder of Secret Security Clearance. Experience includes:-2016 to 2019 Incident/Recovery Manager, Bank of America. Responsible for managing operational and regulatory risks, technology event recovery and ensuring associated compliance requirements met. Oversight includes Global Banking and Treasury applications in a 24x7 support capacity for large corporate and federal clients. Execute assigned projects to enhance Technology Incident Management functions, analyze and communicate events to stake holders and key leaders. -2007 to 2016 L2 Production Support Manager, Capital One Financial. Responsible for managing operational and regulatory risks associated with technology events, incident and recovery management, compliance management, incident trend analysis and reporting. Executed assigned projects to enhance Capacity Management, Resiliency, Disaster Recovery, Technology Risk and Compliance issues. Managed multiple support teams and vendor. -2004 to 2007 Aviation Commander, Operations Director, US Army. Developed training policy, process and procedures for the Department of the Army, Aviation Branch. Responsible for all initial and advanced training of technicians and mid-level managers. Led a staff of 450 instructors and contractors, 13 direct reports. Management instruction, quality control, planning, coordination and implementation of Department of the Army's global aviation Warrior Training program. -1984 to 2004 US Army Aviation, multiple positions including: Commander, Operations Officer, Aviation Maintenance Officer, Executive Officer, Instructor Pilot. ____________Areas of Expertise____________ Operations Support Incident Management  Command Center Operations Project Manager, Scrum Master ITIL Foundations, Service Continuity Lean Six Sigma, Process Improvement Collaborative & Effective Leadership Skills Change, Problem and Release Management Technology Risk and Operational Compliance Building/Leading High-Performing Technology Teams

Listed skills include It Strategy, Sdlc, Disaster Recovery, Itil, and 40 others.