Graphic Designer & Marketing Coordinator for Lulu Island Winery in Richmond, BC and their sister winery, Grizzli Winery in West Kelowna, BC and its on-site restaurant, 31 Charkay.

Responsible for product quality assurance, including reviewing product data for accuracy and inconstancies, with high attention to detail. Responsible for product integration, involving product set-up, testing and coordination of deployment to staging and live environments.• Facilitated the creation and integration of new product design data onto the disparate platforms.• Coordinated and aligned with multiple teams to effectively manage comprehensive service backlog, leading to properly support company and personal goals.• Facilitated partner relationship building with a focus on communication, collaboration and trust to assuage partner concerns.• Created and managed strict project schedules, requiring cross team collaboration.• Managed ongoing projects from creation to advancement delegating tasks and communication to stakeholders and impacted teams.• Created product templates and reformatted design content for application towards new and existing product types.• Delisted live products and re-enabled of disabled products as required and requested by clients.• Maintained price change schedule to adhere to customer requests regarding product changes and promotions

Managed stores and maintained staff, including scheduling, coaching, training, corrective action, hiring and dismissal.• Advanced customer relations, including fielding customer complaints and maintaining respectful relations at store level.• Coordinated marketing materials and social media posts for store events and midnight releases.• Maintained upkeep of daily paperwork, PCPs, inventory adjustments.• Managed and strategized controllable costs in order to increase profits.• Awarded top performance All-Star honors year over year.• Consistently maintained high numbers and adapted quickly to changes in direction.• Ran and assisted in regular store-wide inventories, as well as district-wide quarterly audits.• Maintained store presentation, plan-o-gram and maintenance, product layout and functionality.• Became presentation store for high-level company executive visits, toured struggling stores and coached staff in increasing and maintaining numbers performance.• Chaired weekly conference calls with selected district stores requiring coaching.