Chris But Email & Phone Number

Hong Kong

Hong Kong SAR

• Responsible for the daily operations, administration and maintenance of the data center, network devices, servers, storage, databases, desktops / laptops, and peripherals.
• Manage, design, develop the system infrastructure including LANs, WANs, internet, security and wireless implementations to ensure a stable IT environment is maintained.
• Help to establish the policies and procedures for Infrastructure and Operations.
• Provide helpdesk support services and training to the end… Show more
• Provide helpdesk support services and training to the end user.
• Negotiate with external vendors and contractors for infrastructure-specific products and services. Show less

Hong Kong SAR

• Delivering HPE Complete Care across the financial, telecom and education industries
• Monitor the actual service level against the defined and agreed SLA.
• Assist clients to resolve business requirements.
• Proactively proposes improvements and changes to the customers' IT environment.
• Manages the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support.

Hong Kong SAR

• Managing the on site delivering of hardware support services, installation and configuration.
• Deliver reactive activities according to SLA to ensure customer satisfaction.
• Assist the customer with basic product familiarization training on device features during routine preventative maintenance or break/fix engagements.Awarded the top 3 Recognition Receiver Award during FY2019 first half.

Hong Kong SAR

• Resident technical support for a note-issuing bank’s data center. Interacted with Customer to ensure Customer satisfaction following established procedures.
• Performed installations and maintenance on HPE equipment.
• Maintained a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.