Chris C. Email and Phone Number
At PENN Entertainment, my role as Cage & Credit Manager encompasses fostering financial integrity and operational excellence within the casino environment. With a specialty in analytical skills and a GAMS certification, I ensure compliance and mitigate risks effectively. Our team's dedication to excellence has been pivotal in optimizing processes and enhancing customer experiences in the fast-paced hospitality and gaming industry.Previously, I honed my expertise in team building, casino gaming, and outstanding guest service. This experience reinforced my commitment to maintaining the highest standards of financial operations. In collaboration with my team, we've successfully navigated complex regulatory landscapes, contributing significantly to the organization's reputation for reliable and transparent financial practices.
Firekeepers Casino Hotel
View- Website:
- firekeeperscasino.com
- Employees:
- 505
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Director Of Cage OperationsFirekeepers Casino Hotel Jul 2024 - PresentBattle Creek, Michigan, United States -
Cage & Credit ManagerPenn Entertainment, Inc Aug 2022 - Aug 2024Joliet, Illinois, United States -
Director Of Cage & CreditMuckleshoot Casino Resort Feb 2022 - Apr 2022Auburn, Washington, United States -
Business ProfessionalSearching For A New Opportunity Nov 2021 - Feb 2022 -
BookkeeperFreelance Nov 2013 - Dec 2021• Make bank deposits, reconcile bank & credit card statements• Process accounts payable and accounts receivable• Prepare reports and summaries for owners• Prepare & Process Payroll, as required• Maintains and handles all books through the adjusted trial balance• Analyze and correct errors in the General Ledger (QuickBooks)
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Operations ControllerSycuan Casino Apr 2019 - Nov 2021El Cajon, California, United States• Manages staff and organize department functions in accordance with casino guidelines.• Responsible and accountable for the operation of Cage activities during all shifts. Ensures that all Cage and Credit, Count, and Drop team members follow approved policies and procedures.• Develop subordinates to read monthly financial statements and prepare comments, as necessary, when variances occur.• Create and manage casino credit program from scratch. Provide guidance for… Show more • Manages staff and organize department functions in accordance with casino guidelines.• Responsible and accountable for the operation of Cage activities during all shifts. Ensures that all Cage and Credit, Count, and Drop team members follow approved policies and procedures.• Develop subordinates to read monthly financial statements and prepare comments, as necessary, when variances occur.• Create and manage casino credit program from scratch. Provide guidance for program.• Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.• Assisted with successful implementation of the Casino Cash Trac system for enhanced accountability and to streamline operations. Show less -
Director Of Risk & ComplianceJamul Casino Sep 2018 - Apr 2019Jamul, Ca• Ensure compliance with all tribal, federal, and gaming regulations related to the BSA.• Ensure the procedures related to BSA are drafted, amended, and updated as the regulations change.• Maintain superior knowledge of relevant tribal, industry, BSA, and any other gaming regulations that pertain to BSA compliance.• Spearheaded the reinvention of the casino system designed to track cash and ensure the process was fully automated.• Lead on updating the casino's “Risk Assessment”… Show more • Ensure compliance with all tribal, federal, and gaming regulations related to the BSA.• Ensure the procedures related to BSA are drafted, amended, and updated as the regulations change.• Maintain superior knowledge of relevant tribal, industry, BSA, and any other gaming regulations that pertain to BSA compliance.• Spearheaded the reinvention of the casino system designed to track cash and ensure the process was fully automated.• Lead on updating the casino's “Risk Assessment” as required by the BSA.• Property liaison for OSHA and safety events• Performed assessments of safety and guest incidents to ensure adequate payouts, if necessary. Show less -
Director Of Programs & EventsCasino Essentials, Llc Feb 2018 - Sep 2018Greater San Diego Area• Contributes to the achievement of financial goals by planning and coordinating company initiatives.• Plans, prepares, and coordinates event and program advertising and sales promotion materials with marketing, advertising and sales personnel.• Provides print, web and social media content that is informative and promotes event attendance.• Manages and tracks event and program dates to ensure financial success.• Work collaboratively with sales department to identify sponsorship… Show more • Contributes to the achievement of financial goals by planning and coordinating company initiatives.• Plans, prepares, and coordinates event and program advertising and sales promotion materials with marketing, advertising and sales personnel.• Provides print, web and social media content that is informative and promotes event attendance.• Manages and tracks event and program dates to ensure financial success.• Work collaboratively with sales department to identify sponsorship opportunities and ensure events are designed to meet sponsorship commitments.• Enters and processes sales invoices for both e-learning and conferences. Show less
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Director Of ComplianceSycuan Casino Sep 2017 - Feb 2018El Cajon, Ca• Ensure compliance with all tribal, federal, and gaming regulations related to the BSA.• Ensure the procedures related to BSA are drafted, amended, and updated as the regulations change.• Maintain superior knowledge of relevant tribal, industry, BSA, and any other gaming regulations that pertain to BSA compliance.• Assisted department to embrace technology to enhance automation and decrease physical documents.• Spearheaded the reinvention of the casino system designed to track… Show more • Ensure compliance with all tribal, federal, and gaming regulations related to the BSA.• Ensure the procedures related to BSA are drafted, amended, and updated as the regulations change.• Maintain superior knowledge of relevant tribal, industry, BSA, and any other gaming regulations that pertain to BSA compliance.• Assisted department to embrace technology to enhance automation and decrease physical documents.• Spearheaded the reinvention of the casino system designed to track cash and ensure the process was fully automated.• Lead on updating the casino's “Risk Assessment” as required by the BSA. Show less -
Casino Credit ManagerSan Manuel Casino May 2017 - Sep 2017Highland, Ca• Responsible for creating, developing, and successfully launching a Casino Credit program.• Created policies and procedures required to implement casino credit.• Train Cage department (+ 400 employees) about casino credit extensions and how to handle markers in the inventory.• Developed shift manager and supervisory teams to understand the flow of markers through the Cage Operations department.• Hosted “Credit Launch” events with high-end players and executive management… Show more • Responsible for creating, developing, and successfully launching a Casino Credit program.• Created policies and procedures required to implement casino credit.• Train Cage department (+ 400 employees) about casino credit extensions and how to handle markers in the inventory.• Developed shift manager and supervisory teams to understand the flow of markers through the Cage Operations department.• Hosted “Credit Launch” events with high-end players and executive management touting the benefits and convenience of credit.• Mentored casino marketing hosts to understand the benefits of credit and helped their coded guests apply for credit lines. Show less -
Cash Operations ManagerSycuan Casino Feb 2016 - May 2017El Cajon, California, United States• Responsible for Cash Operations department of approximately 100 team members.• Update, revise, and suggest policy changes to reflect changing technologies as well as implement time and cost-saving methods.• Train the department to use a more standardized method for cash handling to safeguard Tribal assets.• Develop shift manager and supervisory teams to build camaraderie and develop a cohesive leadership team.• Implement positions to align with industry standards for enhanced… Show more • Responsible for Cash Operations department of approximately 100 team members.• Update, revise, and suggest policy changes to reflect changing technologies as well as implement time and cost-saving methods.• Train the department to use a more standardized method for cash handling to safeguard Tribal assets.• Develop shift manager and supervisory teams to build camaraderie and develop a cohesive leadership team.• Implement positions to align with industry standards for enhanced upward opportunities to reward deserving cashiers.• Re-write nearly all policies to correct inefficient or outdated nomenclature and practices.• Steadfast in acquiring time-saving and error-reducing strategies to help automate transactions to enhance guest service. Show less -
Staff AccountantWells Media Group, Inc. Apr 2014 - Mar 2016Greater San Diego Area• Assist in generation of Financial Statements and company-wide budgets.• Monitoring cash flow of company and preparing ad-hoc reports to executive team.• Bank reconciliation, credit card reconciliation, AP & AR, and employee expense reports.• Human Resource contact for the company to include payroll, benefits, and time off contact for employees. -
Director Of Cage OperationsBarona Resort And Casino Jul 1997 - Apr 2013Lakeside, California, United States• Directly responsible for the cash and credit department with approximately 150+ employees and $300M+ is cash and cash-equivalents.• Approved check cashing limits and credit lines up to $250,000.Implemented many cost-saving, efficiency-maximizing processes that also reduced unneeded exposure to cash losses.• Strong computer, math, and financial / accounting analysis acumen.• Track record for fiscal prudence in achieving budgetary guidelines.• Developed many reconciling… Show more • Directly responsible for the cash and credit department with approximately 150+ employees and $300M+ is cash and cash-equivalents.• Approved check cashing limits and credit lines up to $250,000.Implemented many cost-saving, efficiency-maximizing processes that also reduced unneeded exposure to cash losses.• Strong computer, math, and financial / accounting analysis acumen.• Track record for fiscal prudence in achieving budgetary guidelines.• Developed many reconciling checklists to ensure assets are safely accounted for.• Created award-winning guest service programs and employee recognition initiatives.• Created departmental budgets and performed monthly analysis of P&L information.• Strength in building teams and working with culturally diverse populations.• Using software, implemented forms, templates, and worksheets that helped eliminate human errors and increased efficiency. Show less -
Adjunct FacultyNational University Mar 2011 - Mar 2013Faculty of the School of Business -- Management of Gaming Revenues
Chris C. Skills
Chris C. Education Details
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Masters Of Business Administration -
Management
Frequently Asked Questions about Chris C.
What company does Chris C. work for?
Chris C. works for Firekeepers Casino Hotel
What is Chris C.'s role at the current company?
Chris C.'s current role is Experienced Cage & Credit Executive | Casino Operations Expert | Enhancing Compliance & Efficiency in Gaming Industry.
What schools did Chris C. attend?
Chris C. attended University Of Phoenix, University Of Phoenix.
What skills is Chris C. known for?
Chris C. has skills like Leadership, Process Scheduler, Direct Marketing, Team Building, Database Marketing, Private Investigations, Microsoft Powerpoint, Forecasting, Food And Beverage, Team Leadership, Strategic Planning, Hospitality Management.
Who are Chris C.'s colleagues?
Chris C.'s colleagues are Vern Ostrander, Casey Konkol, Contina Miller, Nick Clark, Tyler Morgan, Steve Peabody, Kyle Reincke.
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