In my position at Spend-less Shoes I provided administrative support to the Men's Fashion, Sporting, Children, Seasonal and Accessories BuyersDuties involved in current role:Encoding and processing stock allocations and managementMaintaining and updating multiple databases and spreadsheetsProcessing, recording and following up stock orders from overseasChecking and approving of information on incoming product orders and updating range plans.Website maintenance for the Men's and Sporting DepartmentLiaising with Store Support Managers to arrange in-store changesLiaising with overseas suppliers regarding product development problemsSending and processing store stock counts, clean outs and discrepancies Sending, recording and checking between-store stock transfers General communication to stores via email

In my position at Hewlett Packard my role was to promptly and concisely answer customer calls and in an effort to ensure the ongoing operation of all products and services offered nationally. Interpreting calls received and assisting where possible or alternatively escalating the case to the appropriate level.I have been responsible for and involved in the following activities:• Answering phone calls• Answering email enquiries• Hardware related issues• Software related issues• Escalations to support services• Update hardware/software when required

In my position at GAZMAN Head Office my role was to manage the retail help desk to ensure that the day to day systems are operational for trade at all times in all stores nationally. Interpreting calls received and provide advice and assistance where required to support the retail operations team.2010-2011 Retail Help Desk:• Providing support to 48 stores nation wide to ensure operational for trade at all times• Update Hardware/ Software when required• Backing up Head Office database systemOnline Store & Warehouse:• Online Packing orders on a daily basis• Answering online customer queries• Hardware related issues• Online content administration and digital asset uploading• Online database management• EDM strategy planning and assisted implementationRetail Reporting:• Monthly store budgets• Expense reports• Annual turn over• Yearly Sales• Sales ladder• Sales person performance Monthly/ Yearly• Sales person comparison periods• Redemption tracking analysisPOS Training:• Assistance in collation of training content for pos system• Developing procedural documentation• Assisting in retail operations policies and procedural manuals• Training new store staff members on POS system2006-2009 Store ManagerI have been responsible for and involved in the following activities: • Day-to-day maintenance of the store; on the floor and in the stock room.• Delegating duties to other team members• Answering phones• Customer Service• Transferring, receiving of stock & consolidations• Customer special requests• Cash handling/ banking• Cash, eft-pos & credit sales• Action markdowns & set up “Sale”• Stock takes• Rosters• Visual merchandising• Training staff and systems

• Day-to-day maintenance of the store; on the floor and in the stock room.• Delegating duties to other team members• Answering phones• Customer Service• Calculating weekly and monthly figures and reports• Transferring & receiving of stock• Customer special requests• Cash handling, deposits, change orders• Lay-by payments and gift vouchers• Cash, eft-pos & credit sales• Prepare rosters• Action markdowns & set up “Sale”

• Supervision of staff• Managing restaurant• Managing drive-thru• Managing food preparation• Waste management• Resource management• Cash handling, management, deposits• Maintain inventory• Delegating duties• End of day stock counts and daily tracking reports• Handling cash deposits, draws and change• Discipline crew• Ensuring optimum levels of customer service• Achievement of budgeted sales• Arrange breaks

• Serving at front counter• Change bins• Clean tables• Re-stock front counter supplies• Running for orders taken• Cooking in the kitchen• Won the award for crew person of the month in July 2002• Was promoted after six months to managerial position