Chris C. Email & Phone Number

Telford, England, United Kingdom

Staffordshire, England, United Kingdom

• Interact with Hyper-V, I can create virtual servers, allocate resources, manage servers and set up replication. • Remote onto the school’s servers to create and manage Print servers, file servers, perform site backups (Synology/Altaro), manage users and machines in AD or GP management.• Experience configuring, VLAN's and cisco switches.• Use the Microsoft admin centre to manage the company's Office 365 users.• Provide complete support to numerous schools within the Staffordshire area.• Manage users Office 365 Accounts in Admin Center.• Troubleshoot general network issues, Group Policy Settings, DNS and DHCP.• Undertake routine maintenance and upgrading of IT, AV and telephony equipment.

Telford, England, United Kingdom

• Patch switch ports, Assist in Backups (Veeam) and Replication (Hyper-V), Manage the camera system (Hikvision). • Experience of Cisco Switches and configuring VLANS. • Assist in the constant uptime during the working day of all the factory OCM ‘s and thermal printers in the production factory, striving for minimal downtime and disruption.• Communicate with external companies to maintain minimal downtime to production.• Assist in the recent upgrade of the network infrastructure (Core switch, 2 x Hyper-V servers, file server)• Configuration and Installation of the UTM device (Smoothwall)• Rewire and crimp RJ45 connectors to run a cable length.• Maintain and update the Avaya phone system. • Basic SQL reporting writing skills

Telford, United Kingdom

• Undertake routine maintenance and upgrading of IT, AV and telephony equipment.• Patch switch ports and may be required to rewire and crimp RJ45 connectors to run a cable length to a PC desk for a LAN connection.• A working knowledge of IT systems, particularly Microsoft and its applications (Office365)• Regular use of Windows application tools with work tasks i.e. Credential manager, sharing folders and creating permissions, use command line, task scheduler and create batch files.• Test, install and document any new hardware/software changes, providing continuous service support.• Respond to incoming helpdesk IT incidents. Take appropriate action either on location or remotely (RDP, VNC, etc).• Knowledge of Active Directory and software deployment i.e. image a machine using SCCM.• VoIP implementation, control and support.• Remote into networked file/print servers and machines to download, share and install software/files.• Assisting and educate staff in solving problems with using the network, software, devices and liaising with external agencies/companies as required.• To be aware of and follow policies and procedures regarding child safeguarding and data protection.

Shrewsbury, United Kingdom

• Assist the customers by systematically troubleshooting their hardware and software issues. • Use various remote session software (RDP, Ultra VNC and Goto Assist) to access the server and other machines on the network.• Run scripts, amend errors and maintain the customers SQL server database.• Work to a strict SLA though the prioritisation of my own tasks.• Use Microsoft applications, will often import data from the SQL database into an Excel spreadsheet to recreate data with pivot table.• Create batch files to create scheduled tasks on the database machine.• Regular use of Windows application tools i.e. Credential manager, sharing folders and creating permissions, command line, task scheduler and others.

Telford, England, United Kingdom

I worked at a large secondary academy school in Telford assisting with the installation and maintenance of hardware and software within the school, as well as :-• Assisting with the installation and maintenance of hardware and software.• Test, implement and document any new hardware/software changes.• Diagnose and repair any faults to the hardware/software of any of the laptops, desktop PC’s, Macs and tablets within the school.• Use Active Directory to create/delete users and create groups. Other tasks include password reset, move an object within the directory and add to member groups etc. • Deploy an image to a machine using SCCM.• Remote into Windows server and other machines to download and install software.• Take calls regarding IT faults, log them and take appropriate action.• Use third party remote software to monitor pupil activities and take appropriate action to any violations. • Maintain the network printers and map any desktops to the appropriate printer.• Support and maintain the interactive white boards and projectors throughout the school environment.• Assisting staff in solving problems in using the network, software, devices and liaising with external agencies/companies as required.• Set up the necessary equipment for whole school assembly and lectures.• Rewire Ethernet with RJ45 connectors and run cable length to a PC desk for an LAN connection.• To be aware of and follow policies and procedures regarding child safe guarding and data protection.• Use WordPress to add content to the school’s web page for parent and pupil use.

Telford

Worked part time whilst I studied in Computing and IT.• Logging the mail trays and raising tray ID’s on the system at the beginning of the mail handling process• Cross checking mail from Royal Mail to ensure that all incoming mail is correct and transported to the next site to enable next stage batching to occur• Utilising high speed equipment to open the envelopes allowing valuables, such as passports, monies and cheques to be removed• Ensuring the Batching desks have access to the appropriate paperwork so incoming mail can be efficiently prepared and scanned• Categorising the mail so that it is distributed to the relevant operator within a short time frame• Monitoring the mail handling process to reduce the risk of cross contamination of the envelopes occurring • Maintaining an accurate record of Recorded and Special Deliveries by logging them on the system

Telford, United Kingdom

• Measuring, grading and feeding batches of raw materials into production machinery. • Operating Press equipment in a safe and trained manner. Set up and operate a hydraulic press or punch for routine established work. • Load, install and correctly set up the tools required with some assistance from supervisor/lead. • Perform assigned work to time standards and quality expectations. • Make routine decisions and use problem solving to resolve basic manufacturing issues or seek assistance. • Report and document basic material, production and quality control issues

Telford, United Kingdom

• Measuring, grading and feeding batches of raw materials into production machinery. • Operating production line equipment in a safe and trained manner.• Assembling goods on a production line, for instance fitting circuit boards fans and circuitry into moldings. • Reporting equipment faults to maintenance staff • Monitoring the production process and carrying out basic testing and quality checks • Storing goods and raw materials in the factory or warehouse using lifting aids.• Packing goods ready for shipment in crates or other containers • Cleaning and maintaining work areas and machinery.

Telford, United Kingdom

• Communicating effectively with customers to build strong working relationships• Verifying the contents for delivery against delivery papers. • Completing the correct documentation when booking goods in and out for delivery.• Assisting to identify new leads and generate new business opportunities.• Delivering a friendly and professional service to customers.• Providing help and advice to customers and colleagues.

Joint Headquarters (Jhq), Germany

• Managed stock and cash control which involves ordering of stock, cash depositing and withdrawal from bank, making sure the counter clerks abides with their stock and cash limits, dealing with problems and discrepancies such as spoilt or lost stock and delayed delivery.• Processed the postal account documentation and reconciliation of daily and weekly balances. • Direct point of call for the counter clerks when advice is needed and regarding customer care matters.• Ensured the serviceability of the PACER 2 system and peripherals and rectified low level software or hardware issues. Compiled accurate and detailed weekly mail statistics on a Microsoft Excel spreadsheet and emailed to Head office.• Would cover management for the office, if management where away on courses or holiday.

Supreme Headquarters Allied Power Europe, Belgium

• Provided a counter service to members of the armed Forces and dependants.• Balanced the cash and stock on a weekly basis and compiled the weekly statistics on a database.• Offered a professional and friendly service to customers.• Managed the rotation and ordering of stock.• Updated posters and publications for the office.

Millhill, London

Liaised with mail handlers for the transport and location of mail.• Compiled statistics of the mail operations onto a Microsoft Excel spreadsheet and other bespoke software and the gathered data was emailed to HQ so data can be used for optimizing future logistical operations.• Contact the clients to identify any problems with the movement of consignments.• Monitor report and investigate damage and missing consignments.• Co-ordinates with the driver and emergency services in the event of breakdowns and accidents • Provided driving transport cover for the drivers on leave and sick days.

Computing And It

I am currently studying from home though the OU whilst also balancing work. I have completed a number of Open University courses.

Education record

GCSE's in Maths, English, Science, German and Geography.