• Conceived, designed, and launched a Virtual Reality Gaming Centre.• Navigate lease negotiations, effectively drafting and securing finalized agreements. • Orchestrate the installation of all networking and technology activities. • Employ control and authorization over all aspects of staff recruitment and training.• Formulate and establish strict budgets, tracking costs to ensure adherence.• Research and assess industry, market, and competitors to execute informed strategy decisions. • Advance company success while sustaining the interests of the company employees.• Cultivate and develop strategic business relationships with suppliers, customers, and other professionals.• Ensure the company retains a positive reputation for high standards of business conduct.

• Charted successful course of development within the EMEA product management team. • Engineered the transition of the global product organization from waterfall to agile.• Conceived, designed, and implemented the product vision, strategy and roadmap for the deployment of PayPal’s Digital Signage network. • Outlined, presented, and deployed PayPal’s internal escalation tool. • Piloted and oversaw a platform-wide product backlog, user stories, and acceptance criteria. • Collaborated with the SVP to define product strategy as well as enhance visibility and prioritize backlog products for utilization by stakeholders. • Employed analytics to generate data-driven reporting which tracked customer usage across the digital platform. • Prepared and disseminated detailed reports to the COO and Customer Engagement teams to promote a data driven approach across the business. • Partnered with the development team throughout planning and refinement sessions to fully comprehend business context and values in order to maximize value gained from each sprint increment. • Teamed with the UX designer to ascertain current pain points and gaps within the systems. • Devised creative solutions and prototypes alongside angular developers to address issues and enhance user experience. • Organized and performed customer feedback sessions with early adopter customers, translating feedback into actionable items for product backlog. • Studied and validated prototypes with key customers to obtain an early feedback loop and gauge customer reaction. • Spearheaded multiple projects simultaneously, including managing off-site contractors, providing specifications, and inspecting deliverables. • Served as Scrum Master for a fully cross-functional, globally dispersed team.• Headed all scrum ceremonies and championed Agile and Scrum framework across the business, with a concentration on inspecting and adapting feedback loops.

• Advanced, launched, and directed all aspects of the EMEA Fraud Program and fraud risk activities as well as certified compliance with regional, national, agency, legal, and regulatory requirements.• Administered front line fraud programs and assigned business units, delivering credible challenge and advisory input.• Functioned as subject matter expert and advisor regarding projects, risk assessments, and initiatives to pinpoint, assess, and eliminate legal and regulatory risk across all business activities.• Interfaced with Corporate Fraud, and International Group Partners, as well as EMEA Operational Risk, HR Corporate Security, and Cyber Threat Management to effectively manage any known or discovered risk.• Enhanced testing strategies and methodologies while evaluating the adequacy and effectiveness of policy, programs, procedures, processes, initiatives, products, and internal controls.• Recognised critical issues resulting from internal and/or external compliance investigations.• and oversaw site, agency, or other examinations conducted by external parties.• Teamed with HR, Corporate Security, and Corporate Fraud to support EMEA internal and external fraud related investigations.• Directed six specialised teams totalling 200 FTE as well as other resources or project teams.• Recognised and assessed the need for a smarter escalation channel and associated process. • Commenced the use of PET (PayPal Escalation Tool) into the business, reducing time to resolution by up-to 60%. • Transitioned to the EMEA product team to continue expansion and further integration of the PET tool.

• Presided over multiple teams to certify that all operations ran effectively and delivered results that supported company goals.• Tracked, evaluated, directed, and reported on team performance.• Garnered robust knowledge and understanding of key performance metrics and methods for influencing them.• Participated in the recruitment, onboarding, and training of team members.• Educated, guided, and mentored team members and other professionals throughout the organization to effectively boost engagement, support development, and optimize productivity.• Analyzed performance issues and implemented effective resolutions.• Retained current information regarding company systems and processes, ensuring full adherence.• Escalated critical customer complaints, safeguarding customer trust and a positive experience.• Liaised with Workforce Management to accomplish team scheduling, adherence, and staffing levels.