Chris Capps Email & Phone Number

Indianapolis, Indiana Area

• Manage two telecommunications professionals administering multiple Interactive Intelligence Interaction Center (IC) phone systems supporting over 1500 call center agents and 3,500 business users.
• Upgraded the phone systems, both in test and production, with minimal impact on users.
• Converted four separate locations (2000 users) from legacy phone systems to Interactive Intelligence Interaction Center.
• Provided on-going support for all users of the phone system

• Manage Interactive Intelligence Interaction Center (IC) phone system for Wolters Kluwer supporting 3,000 users.
• Upgraded the telephone system with minimal impact on users.
• Converted three separate locations (900 users) from Cisco to Interaction Intelligence Interaction Center.
• Provided on-going support for all users of phone system

• Responsible for configuring, monitoring, troubleshooting, issue resolution and client support for LAN, WAN and telephone systems.
• Supported 5000+ users by resolving technical issues with WAN and maximizing plant communications across multiple locations.
• Installed secure wireless (WIFI) at various company locations that expedited connectivity and standardized/created centralized controls of WIFI infrastructure.
• Upgraded EIC telephone system resulting in greater functionality and elimination of downtime to better support users.

• Responsible for directing technical support of WAN, LANs, telephone systems (PBX and phone servers), PCs, notebooks, servers, email and Internet connectivity and use across 20 different sites. Led a staff of up to 15.
• Re-negotiated contract with AT&T that doubled WAN bandwidth while reducing costs.
• Served as Project Manager and Content Expert in the successful migration of Legacy mainframe to an outsourcing partner that reduced headcount by two and eliminated the need to upgrade hardware (capital savings of $225K)
• Initiated process improvements such as conversion of corporate HQ to VoIP telephone system including vendor selection, contracting equipment and installation, testing, cut-over and training. System enhanced support to.
• Drove efforts to move from a non-network environment to a fully integrated network by researching products, reviewing competitive vendor bids, and selecting hardware/software and services that met the organization's.
• Directed the purchase of equipment including PCs, notebooks, servers, LAN/WAN equipment and negotiated/standardized pricing that met user needs and reduced costs without sacrificing quality.

Associate'S Degree, Computer Technology

Executive Management

Associate, Computer Technology