- Deliver modern workplace technology processes that empower Foot Locker employees to be more collaborative, productive and informed- Strong focus on digital workplace technologies such as Windows 10/11, MacOS, Modern Management (SCCM and InTune), Wsus, M365 suite, Teams Rooms Management and next-gen end user hardware.- Develop automated and secure solutions with the goal of exceptional user experience.- Follow and improve established processes and procedures in support of operational workplace technologies and beyond- Manage the technology lifecycles of hardware, operating systems, and applications- Enhance deployment capabilities and look for opportunities to improve engineering processes.- Coordinate with other team members to solve problems, support, and coordinate the implementation of new technologies.- Create and design new SharePoint sites for the organization in alignment with best practices and standards, and partner with stakeholders for enhancements and support.- Empower SharePoint stakeholders; train, guide, and educate them on maintaining and improving their site information- Provide training and communication to the organization on changes – work to empower service teams to provide an elite standard of support for our end user community.- Responsible for security and reliability of Digital workplace environment.- Manage and improve Microsoft Teams technology stack such as Teams rooms, teams calling and teams architecture.

Responsible for providing high level of customer service to corporate end users while solving their technical issues • Maintain documentation for end users • Create internal documentation for use in training team members • Develop working relationships across business units to coordinate solutions for immediate issues as well as continuous improvement of IT solutions and process • Utilize Active Directory to manage users and equipment • Worked in parallel with outside team members in creating and managing SharePoint Sites • Worked with engineering to perform the JAMF Cloud upgrade and provided feedback for process improvement

• Manage and distribute help desk tickets using help desk ticketing software • Troubleshooting and replacing computers, monitors, document scanners, barcode scanners, printers and other peripherals in a fast pace environment. • Collaborate with development teams in constructing and testing various integrated job streams • Create detailed documentation required to implement job scheduling changes. • Participate in a 24x7 on call rotation, Provide off-hour assistance and support.Coaching IT Help Desk Level I and Level II Technicians

Responsible for hardware & software configuration and deployment. Pro active IT Clean up and monitoring tasks to help reduce or eliminate help desk calls. Configure and deploy windows based cash register & POS systems. Responsible for configuring and deploying linux based cash register & POS systems through the use of VMware/Esxi virtual machines and thin clients. Perform follow ups with freshly deployed systems to ensure smooth operation at the retail level to reduce/eliminate POS system related calls to the help desk.

Responsible for the configuration and deployment of hand held devices based on windows ce / android. Configure and deploy printers to retail locations. Perform hard drive maintenance and recovery. Deploy replacement hardware as needed to retail locations.

• Perform IT consulting services for residential and small business establishments.• Services include: Phone, tablet, pc/laptop repair, virus removal, pc/network optimization, networking, technology and security training/education.• Provide education/tutoring on various software products including, but not limited to, Microsoft Office, Microsoft Windows, MacOS, Adobe Creative Suite, Various browsers and web applications (i.e. Google Docs), Autodesk Software Suite, and much more.• Provide on-site and remote support to clients/customers.• Willing and eager to learn new skills as required for any job.

• Maintain updates and patches to e-commerce software and content management system.• Design and implement changes to web design and customer user interfaces.• In the process of re-branding and re-designing a new website using an entirely new content management system and e-commerce system to enhance customer experience and company process optimization.• Performed product update streamlining using Microsoft Excel for data manipulation and organization.• Receive and process payments from customers, using electronic transaction services.• Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.• Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Websites.• Design customer interface of online storefront, using web programming or e-commerce software (Joomla & Virtue Mart).• Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.• Promote products in online communities through blog or discussion-forum postings, e-mail marketing programs, social media, or online advertising.

• Provided technical/logistics support to operators, maintenance, management, and other departments for the Automated Case Pick System.• Monitored all automated system functionality and resolved issues as they occurred to ensure smooth production with minimal downtime.• Performed team lead & supervisor functions as needed.

• Provided analytics support through data mining and visualization using MySQL, PL/SQL, Microsoft SQL/MS Access, and Excel.• Developed process analysis, streamlining, and continuous improvement using LEAN/6 Sigma tools and techniques.• Developed process streamlining and mapping with Microsoft Visio.

• Oversaw operations of the entire Automated Case Pick System.• Provided leadership and support to operators of shipping, receiving, and other departments as needed.• Took part in the development of training materials and continuous/focused improvement projects using Microsoft Office.• Promoted safety and productivity throughout the department.

Provided technical/logistics support to operators, maintenance, management, and other departments for the Automated Case Pick System.•Monitored all automated system functionality and resolved issues as they occurred to ensure smooth production with minimal downtime.•Performed team lead & supervisor functions as needed.

• Provided statistical research support to faculty and staff.• Assisted with email, web, and UNIX system administration for the campus.• Learned the basics of SAS programming and administrative reporting.• Utilized Microsoft Excel for report generation and data manipulation• Provided communications to management, faculty and staff using Microsoft Outlook.• Developed processes and documentation using Microsoft Word and Visio.

• Provided over the phone and on-site technical, hardware, and software support to students, faculty, and staff.• Provided troubleshooting for Microsoft Office products and Microsoft Windows and Mac OS Operating Systems.• Serviced Mac & PC hardware and network equipment.• Assisted faculty with Scantron test scoring and scanning.