Christian Carrillo Email & Phone Number

Macdill Afb

- Joining financial, contractual, and inventory functions in support of new material purchases and capital equipment replacement.- Working directly with the Government to maintain a seamless transition from the creation of purchase orders, to the delivery of assets, to the disposal of end of life items.- Maintaining the accuracy of Configuration Items (CIs) in the Configuration Management Database (CMDB).- Developing and maintaining processes for managing and tracking the full IT asset, license, and maintenance life cycle, from procurement to retirement.- Defining, maintaining, and updating policies and procedures for effective management of the IT asset life cycle (e.g., acquisition, deployment, utilization, de-installation, reallocation, and disposal).- Tracking and maintaining an accurate inventory of assets throughout their life cycle.- Auditing, validating, and reconciling software licenses against the installed asset base.- Providing subject matter expertise for personal computer (PC), network, and server licensing.- Planning for the population of the asset database.- Managing the asset database.- Ensuring regular housekeeping of the asset database.- Working closely with the Government to ensure policy compliance and asset maintenance.- Identifying opportunities to fully utilize unused or partially used IT hardware and software assets.- Defining metrics, collecting data, and reporting on the effectiveness of IT asset management processes.- Ensuring that the CMDB and asset database are highly accurate.- Researching licensing models, product use rights, as well as licensing metrics and entitlements for vendor-published desktop software assets.

- Administered Veeam backup server to ensure optimal data protection and recovery for clients.- Managed and maintained Azure AD and Active Directory domains to ensure secure and efficient user and computer management.- Effectively organized and prioritized trouble tickets using Connectwise Manage ticketing system and Connectwise Automate to ensure timely resolution of client issues.- Created and maintained detailed documentation on each job utilizing ITGlue to ensure accurate record-keeping and knowledge-sharing within the team.- Ensured compliance with security standards by using DUO to provide multi-factor authentication and enhance security measures for clients.- Managed GSuite, including user accounts, groups, and access levels, to provide efficient and seamless collaboration for clients.- Managed Microsoft O365 and Adobe licensing portals.

The ServiceNow NextGen SkillBridge Program is a fellowship that provides instructor-led training for ServiceNow Fundamentals, IT Service Management, Application and Service Portal Development, Scripting in ServiceNow, and IT Service Management Platform Implementation. - Training consists of developing, implementing, and supporting the IT Service Management Process such as Service Request Management, Incident Management, Problem Management, Change Management, Knowledge Management, and Configuration Management Database (CMDB).- Educated in consumer, organization requirements, and application specifications by developing convergence strategies that focus on the standards through the creation of Flow Designer, Service Portal, and App Engine Studio.- Implement ServiceNow configuration and personalization via technical solutions using JavaScript such as client scripts, business rules, UI policies, and UI actions. ServiceNow Projects:- Develop a specialized service portal that enables a client or company to market and support their products and services online. - Facilitate easy navigation, with a header menu, search menu, links for quick navigation, and access to announcements, trending topics, and open tickets. - Code specialized HTML, CSS, and JavaScript to offer user-friendly Service Portal UI experience.

- Provide top tier IT support for 140 VIPs across the installation. - Worked with multiple government agencies to maintain mobile communication capabilities for top executives on classified and unclassified networks. - Configure iPhones for CHES BUEM providing mobile government email access for tier 1 customers. - Operate and maintain secure telecommunications devices. - Selected to provide direct IT support for Air Force Global Strike Command's Commander and Deputy Commander.

- Provided Desktop support for 10,000 users across a US military installation both onsite and remotely. - Utilized BMC Remedy ticketing system to route and resolve incident trouble tickets. - Configured Multi Functional devices for printing, scanning, and faxing capabilities. - Injected Windows image deployment server with new driver packages and applications for all new devices across the installation.- Configured iPhones for CHES BUEM providing mobile government email access for DoD personnel.- Enforce polices and procedures for regulating network access.- Executed installs and updates on Windows 10 desktops on classified and unclassified networks. - Applied DISA STIGs to Windows 10 systems. - Monitored and updated asset inventory to maintain accountability of network devices.- Preformed system sanitization ensuring data security. - Used Microsoft Outlook to manage distribution lists and shared mailboxes. - Controlled sharedrive permissions.- Managed user and computer accounts via Active Directory

Bachelor Of Science - Bs, Network Operations And Security

Associate'S Degree, Information Technology