The ONxpress Operations & Maintenance team (aka “ONxpress Operations Inc.” or “OOI”) will manage and oversee the efficient and effective operations and maintenance of the Metrolinx On-Corridor GO Rail Expansion program. With a focus on safety, the Operations & Maintenance team will leverage its expertise to develop and integrate new processes, procedures and state-of-the-art technology to support Metrolinx to reduce downtime, increase equipment reliability and improve overall operational efficiency, ensuring that its customers benefit from increased customer satisfaction with higher frequency, faster and more reliable service. The Operations and Maintenance team draws its extensive experience and expertise from its shareholder companies, Deutsche Bahn and Aecon.

Seconded into the Keolis Downer Alliance transition team to fulfil the South Australian Governments election pledge to return Operations back to the Department of Infrastructure & Transport (DIT). Acting as Lead Director for Keolis Downer Consultancy Services.

As Service Delivery Director for KDA working on the Adelaide Metropolitan Passenger Rail Network i’m accountable for Drivers, Operations Control, Customer Experience, Planning, Performance & Resource teams.* implemented a train performance management system. * implemented a comprehensive Competence Management System across the Service Delivery function. Reducing safety incidents and Driver attributable SPaDs in 2022 to only 4. * Led the successful operational readiness work-stream for the reopening of the newly electrified Gawler line in June 2022 after an 18 month closure. * Customer Service Institute of Australia Service Champions for large team category in 2022. * National Safety Council of Australia Winner of Best Continuous Work Health Safety initiative category 2023.

Accountable for operations delivery including train crew and stations customer service, train performance, planning, resources, control service delivery and new train services agreement (TSA) and metro maintenance agreement (MMA) contracts and commercial activities.

North East Metro Operations Ltd (The Metro) was a wholly owned subsidiary of Nexus which owns, operates and maintains the Tyne & Wear Metro on behalf of the North East Combined Authorities (NECA and NoTCA). As Metro Services Director I was accountable for the safe and efficient operation of NEMOL including Fleet Engineering, Operations Train Crew, Control, Customer Services and Planning & Performance. Metro had circa 540 employees, maintained 89 Metro cars, operated 450 weekday services calling at 60 stations and had circa 36 million customer journeys per annum. • Secured £2m of additional fleet investment increasing reliability by circa 20%.• Delivered two major timetable changes resulting in a 5% increase in Punctuality.• Best overall Customer Satisfaction score since May 2015 of 7.78.• Trebled our driver training capability per annum.• Organisation won a Customer Service award in 2018/19 Rail Business Awards.• Organisation was highly commended in 2017/18 Rail Business Awards category for Operator of the Year. • Advocate for employee development and Chair our employee engagement group.

As Operations & Safety Director for DB Regio I was accountable for organisational safety plans & performance, Traincrew and Control Operations. Timetable & events planning and train performance improvement.• Delivered the plan for 2016 Great North Run noted as ‘the best ever’ by the client Nexus. • Implemented a new performance management system which delivered circa 35% excess headway improvements allocated to operations. • During 2016/17 SPaDs reduced from 20 to 3, the lowest number recorded on Metro.

Programme Manager for East Coast's developing Programme Office in response to Network Rail's National Operating Strategy which includes ERTMS/ETCS/GSM-R/Railway Operating Centres and Traffic Management.

Leading a team of Managers and Controllers overseeing the day to day operations of up to 155 long distance train services per day.Active representative at National Task Force - Operators Group and national TOC Performance Forum.Acted as turnaround manager for the implementation of EC's Falcon on train remote condition monitoring system.Led a 5 month multi functional project in preparation for the Peterborough station area blockade in December 2013.

Operations Manager (CTRL) for the UK’s only High Speed railway from St Pancras to the Eurotunnel boundary leading a diverse team of operations staff responsible for signalling & control, incident management, standards, security & emergency planning, train performance, safety analysis and training and competency.Developed and Chaired new safety meetings. Delivery of our private security firm contract.

Programme Manager for a major reorganisation of the NR (CTRL) Stations teams at St Pancras, Stratford & Ebbsfleet. Implemented a performance management framework for HS1.Led the sign off of Infrastructure performance plans.

Responsible for the end to end process of train delay incident creation, delay attribution, resolution and analysis.Led the sign off of Infrastructure performance plans.Managed Network Rails employee engagement process for a large business unit.