Chris Carson Email & Phone Number

Toronto, ON, CA

Toronto, ON, CA

The ONxpress Operations & Maintenance team (aka “ONxpress Operations Inc.” or “OOI”) will manage and oversee the efficient and effective operations and maintenance of the Metrolinx On-Corridor GO Rail Expansion program. With a focus on safety, the Operations & Maintenance team will leverage its expertise to develop and integrate new processes, procedures.

Seconded into the Keolis Downer Alliance transition team to fulfil the South Australian Governments election pledge to return Operations back to the Department of Infrastructure & Transport (DIT). Acting as Lead Director for Keolis Downer Consultancy Services.

As Service Delivery Director for KDA working on the Adelaide Metropolitan Passenger Rail Network i’m accountable for Drivers, Operations Control, Customer Experience, Planning, Performance & Resource teams.* implemented a train performance management system. * implemented a comprehensive Competence Management System across the Service Delivery function..

Newcastle Upon Tyne, GB

Accountable for operations delivery including train crew and stations customer service, train performance, planning, resources, control service delivery and new train services agreement (TSA) and metro maintenance agreement (MMA) contracts and commercial activities.

Newcastle Upon Tyne, GB

• North East Metro Operations Ltd (The Metro) was a wholly owned subsidiary of Nexus which owns, operates and maintains the Tyne & Wear Metro on behalf of the North East Combined Authorities (NECA and NoTCA). As Metro.
• Secured £2m of additional fleet investment increasing reliability by circa 20%.
• Delivered two major timetable changes resulting in a 5% increase in Punctuality.
• Best overall Customer Satisfaction score since May 2015 of 7.78.
• Trebled our driver training capability per annum.
• Organisation won a Customer Service award in 2018/19 Rail Business Awards.

Gosforth, Newcastle Upon Tyne, GB

• As Operations & Safety Director for DB Regio I was accountable for organisational safety plans & performance, Traincrew and Control Operations. Timetable & events planning and train performance improvement.
• Delivered the plan for 2016 Great North Run noted as ‘the best ever’ by the client Nexus.
• Implemented a new performance management system which delivered circa 35% excess headway improvements allocated to operations.
• During 2016/17 SPaDs reduced from 20 to 3, the lowest number recorded on Metro.

York, England, GB

Programme Manager for East Coast's developing Programme Office in response to Network Rail's National Operating Strategy which includes ERTMS/ETCS/GSM-R/Railway Operating Centres and Traffic Management.

Leading a team of Managers and Controllers overseeing the day to day operations of up to 155 long distance train services per day.Active representative at National Task Force - Operators Group and national TOC Performance Forum.Acted as turnaround manager for the implementation of EC's Falcon on train remote condition monitoring system.Led a 5 month multi.

Operations Manager (CTRL) for the UK’s only High Speed railway from St Pancras to the Eurotunnel boundary leading a diverse team of operations staff responsible for signalling & control, incident management, standards, security & emergency planning, train performance, safety analysis and training and competency.Developed and Chaired new safety meetings..

Milton Keynes, Bucks, GB

Programme Manager for a major reorganisation of the NR (CTRL) Stations teams at St Pancras, Stratford & Ebbsfleet. Implemented a performance management framework for HS1.Led the sign off of Infrastructure performance plans.

Milton Keynes, Bucks, GB

Responsible for the end to end process of train delay incident creation, delay attribution, resolution and analysis.Led the sign off of Infrastructure performance plans.Managed Network Rails employee engagement process for a large business unit.

Post Graduate Diploma, Project Management

Extended Diploma, Strategic Management & Leadership

Post Graduate Certificate, Strategic Leadership

Post Graduate Award, Business Leadership

Bachelor'S Degree, Applied Management

Education record