Manage and oversee priority and enterprise clientele across the entire company portfolio. This includes but is not limited to regular client health checks, negotiating renewal terms, platform support, invoicing collection, and billing.Analyze account retention and churn feedback to retain departing clients. Analyzing client data and trends to help define and optimize advertising and marketing goals for client campaigns.Onboard new and existing clientele to the Feature.fm system, promoting best practices, account optimization, and education for new product launches and system updates.Cultivate ideas and product feedback to improve Features.fm’s customer service processes and client touch points, including changes to email marketing, in-app messages, and other communications.Help develop and define Feature.fm’s FAQ and Help Center articles for clients.Support the sales and business development team throughout the sales process by finding key value-added opportunities for current and prospective clients.Work across multiple teams to coordinate and release product updates, testing, and client feedback.

Directly supported the advertising, marketing, and sales department.Gathering account information, compiling reports, research, data entry and promotional mailings.Maintaining retail account relationships by ensuring product availability and account satisfaction.Integral part of providing up to date retail numbers for specific tours in assigned markets.Organized listening events as well as release parties for ADA/WMG artists Compiling tour dates for company artist for the U.S. and distributing to relevant departmentsMaintained and managed product displays at account locations.Tasked with pulling artist sales and data for label development and interested labels.

Working the sales and buyers floor.Buying new and used music from customersWorking customer counter which include returns, exchanges & ordering.Tasked with store opening and closing duties.Management of displays and POP throughout the store.

Responsible for station listener events, remotes, and contests. Soliciting for station donations and services.Creation of air spots, promos and PSA's.Overseeing of non-senior staff.Maintaining of weekly on-air show.