Chris Chan Email & Phone Number

Vancouver, British Columbia, Canada

-Training & Development: oversees the overall people development strategy consists of competency model, people development program & curriculum for 900 employees world-wide. Program-in-charge on leadership development from training need analysis to course delivery. Delivered People Development Programs for senior leaders, middle management and high potential staff for 3 years, covering 100+ employees. -Talent Management: responsible for the overall talent management from selection, development, coaching, and program implementation from end-to-end. -Customize training solutions to drive business: partner with individual business units and subject matter expert to design training curriculum for new service launch. The curriculum is blended learning consisting train-the-trainer, technical training, customer handling, field coaching, and online learning courses. -Employee engagement and relations: facilitates cross-functional & global collaboration by organizing well-being program, community service, teambuilding activities, and employee communication initiatives for 900 employees world-wide. -Talent Acquisition & Assessment: provides a full-cycle talent recruitment service from manpower planning, job analysis, interview, psychometric assessment, and human-centric on-boarding journey.-Project management: Global Health & Safety Training; Career Progression; Canada Top 100 employer; Employee-run Caring Team, etc.

Hong Kong Sar

-Provided training consultancy service to identify and deliver training solutions for around 100 corporate clients in multiple industries: banking, insurance, luxury goods, food, public services, social services, etc. -Developed over 50 virtual and physical courses on positive psychology, teambuilding, design thinking, leadership, communication, presentation, customer service, coaching, etc.

Hong Kong Sar

-Built learning culture by organizing learn at lunch, peer coaching, in-house learning, and guest speaker sharing sessions -Developed and delivered an award-winning programme "Next GEN Biz Development Mgr" in achieving 15% growth on sales, and won Distinguished Trainer title by HK Management Association.-Led the Brokerage Learning Team to develop training curriculum covering classroom & digital learning for 2,000 internal staff, bancassurance, brokerage, and telesales partners.-Collaborated with Group & Asia Pacific regions to roll out group-wide programme in enhancing customer relationship and business development

Hong Kong Sar

-Designed & delivered learning solutions to build partners' mindset & skillset in sustaining the business growth-Use of behavioural psychology to transform the sales programme from skill-based to value-based

Hong Kong Sar

-Oversaw a team of 5 professional trainers to formulate training strategy and customize training solutions for retail, telesales & corporate sales in Hong Kong and China-Responsible for the Value Alignment Program from new hires value acquisition, value reinforcement & coaching workshop for 2,000 employees from junior to senior executives.-Championed the employee engagement initiative from vendor selection, survey implementation, and follow-up action-Collaborated with human resources team in running Innovative Program and Thematic SmarTone Challenge Teambuilding Program for better customer service and teamwork spirit

Hong Kong Sar

-Performed a function head role on corporate-wide Leadership & Management Development to devise management development plan for 2,000 workforce, reported to Head of HR -Developed cultural building campaign: Culture Alignment Programme after merging & acquisition exercise, Bank-wide Innovation Campaign, and Internal Customer Service programme for 2,000 staff members-Collaborated with HR team on talent development from selection, training, performance coaching to deployment

Hong Kong Sar

-Partnered with HR team on staff engagement activities, culture building programme, and staff well-being activities to promote mental, emotional & physical health.-Collaborated with regional offices and Bank of America on talent development for senior executives and management trainees.

Hong Kong Sar

-Led a team of professional trainers to develop, design, deliver training curriculum & programs to over 3,000 frontline to senior executives in Hong Kong & China. -Responsible for organizational and talent development in supporting both the HSBC Group development strategy and Hang Seng leadership pipeline.-Collaborated with HR and Marketing Team on promoting internal branding and corporate values to build corporate identity

Hong Kong Sar

-Developed, designed, delivered leadership & personal effectiveness training for over 1,000 executives and high potential staff through a People Development Framework.-Performed an internal consultant role to devise training intervention and teambuilding facilitation for business units in formulating business strategy.

Hong Kong Sar

-Contributed to the establishment of management development centre and delivered a 3-Year Competence Training for over 2,000 senior delivery postman, postal officer, and executives-Training program “To Excel through Teamwork” was awarded Excellence in Practice by Association for Talent Development, USA, invited to present the program in ATD Annual Conference 2005. -Built a customer service culture through production of service video, learning kit, action learning projects which contributed to the award of Service Excellence.

Msc, Occupational Psychology

Msoc Sc & Post-Graduate Diploma, Applied Psychology

Master Of Business Administration

Bba & Ba, Business Admin. And Social Work