MAGIC is a non-profit. Our vision is to increase value and reduce waste in healthcare through a digital and trustworthy evidence ecosystem. MAGICapp is our core platform, bringing digitally structured and user-friendly guidelines, evidence summaries and decision aids to clinicians and patients.

People are central to the success of our organisation, without all the contributions of the many staff and volunteers who make up Cochrane we would be unable to operate. I am responsible for all areas of the people experience in Cochrane, delivering services to more than 100,000 members and supporters and 125 staff members. Through my team, we provide membership services that give people opportunities to get involved and mechanisms to make them feel rewarded and valued. We develop state of the art e-learning to allow people to develop the skills they need to contribute and to generate income for the charity. We support a global network of trainers to deliver face to face training in dozens of countries. We coordinate a global network of patients and carers that has over 1,600 members who actively take part in our research. All of this is underpinned by a support team that I set up to provide rapid responses to all enquiries to ensure that people are never stuck without the information or answers they need. For our staff, I have transformed our HR service, making it a people-centred service, that really improves the experience of working with Cochrane. As part of our senior leadership team in the organisation, I am in involved in developing organisational strategy, plans, budgets, risk management and part of all key strategic decision making for the organisation. I lead a team of 27 people and have experience of managing significant budgets. I am experienced in writing for and routinely participate in Governing Board meetings. I organise and participate in Governing Board subcommittees such as the Remuneration Committee.I have demonstrated a broad range of skills in this role including collaborative management, programme and change management expertise, my ability to translate strategic commitments into practice, my creativity in conceptualising ideas, presentation and negotiation skills; and influencing others.

Similar leadership position to the above, but in this case the scope of my department was covering four key service functions: membership, learning and professional development, community and user support and patient and public engagement.My principle objective was to develop a coherent service offering to members of our community to ensure they feel engaged and supported and can contribute effectively to our work. As part of this role, I developed a new multidisciplinary team of 12 including a new and highly successful community support team.

Working closely with the CEO to drive organisational change and catalyse implementation of the transformational Strategy to 2020, I was responsible for leading a range of strategic projects / change management initiatives, including: conceptualising and implementing a membership scheme for Cochrane, which included implementing a new CRM system and GDPR compliant data policy; developing an organisational strategy for the translation of evidence into practice (in collaboration with key community stakeholders); producing our first carbon footprint and an associated environmental sustainability strategy.Beyond strategic projects, my remit covered organisational performance, which required me to develop a metrics dashboard for monitoring and reporting how we are performing and to improve decision making. I also managed certain relationships on behalf of the CEO, including oversight of two major technology partnership projects, focussed on new technologies in evidence synthesis. Specific responsibilities around the creation of a Cochrane membership scheme; the review of Cochrane’s structure and function; and, developing and maintaining a system of organisational data reporting.

Supporting the CEO day to day, including writing presentations, managing key relationships and partnerships, undertaking ad hoc research as requested, representing the CEO in meetings, providing briefings ahead of key meetings and generally being a sounding board for the CEO. Member of the Senior Management Team (SMT), our leadership team, and responsible for planning SMT work. My remit also included communicating our Strategy to the team and the wider organisation and leading on annual budget and planning process and setting strategy targets for the organisation.

Translation and proofreading of wide ranging documents in Portuguese and Spanish.

This is a senior role in a Cochrane Review Group in which I took responsibility for the operational management of the Group. The Group’s role is to support authors and provide a robust editorial process. I managed the team on a day to day basis and liaised with authors and editors from early career researchers to world famous academics. This role required excellent interpersonal skills as I was responsible for managing authors in a developmental capacity, but also for assessing the quality of their work. An important aspect of my work was developing and motivating the team, and in particular the training and development of the editorial assistants.

Covidence is a not for profit tech start up with a mission to create workflow software to make the process of systematic reviewing more efficient. My role was to develop and support the online community of users including providing online product demonstrations; email support; user research, and one to one sessions to address problems. I had to build relationships with users and use the insight gained from my interactions to drive development of the software.