Responsible for handling approximately 10-50 daily cases- Medicare and Health Insurance• Enter detailed information into company proprietary software •Maintained an average manual dexterity in the use of a software Called Perceptive Content (PC)•Worked proficient with Microsoft Suite, and other internal software (Maestro)•Maintained a high level of confidentiality and ethics in relation to HIPAA and PHI laws •Processed all clinical data and checked for all accident cases •Analyzed Case information and use logic to address work-related issues and problems •Showed flexibility in the ability to switch between different contexts in a timely manner •Worked independently and with a team to meet business objectives

• Responsible for handling approximately 10-50 inbound/outbound calls per day• Demonstrate the ability to determine needs and manage calls accordingly• Enter detailed information into company proprietary software while conversing via telephone• Maintain quality while providing an empathetic and supportive experience to the patient• Understanding of HIPAA and PHI• Checking all cases and Healthwell Copay Assis for qualification and accuracy• The ability to work in a team environment• Assisted with audit/reports on Patient Care Coordinators including compiling daily, weekly reports• The ability to prioritizes and resolves order issues including vendors/third party logistics to track lost or undelivered shipments and merchandise returns

• Responsible for handling approximately 50 – 150 inbound/outbound calls per day • Demonstrate the ability to determine needs and manage calls accordingly • Enter detailed information into company proprietary software while conversing via telephone• Maintain quality while providing an empathetic and supportive experience to the patient • Understanding of HIPAA and PHI• Checking all cases and PAP insurance for qualification and accuracy• The ability to work in a team environment • Resolve patient's questions and concerns regarding status of their medication’s delivery

Medical Director Review Scheduler Preparing medical charts to review by the medical director team Identifies and tracks missing codes on APTP forms and PIP forms for authorization/pre-certificationsProcessing of all clinical data and checking for all accident casesChecking all accident cases and insurance claims for accuracy Identify possible inaccurate CPT and ICD-9 codesReview all reported appeal’s for accuracy before submitting them to insurance companies Scheduling all auto insurance claims for insurance companies statewide

• Responsible for the total and assist of 12+ clients• Ensure the safety of clients at all times• Record and report to designated authority behavioral exhibition on a day-to-day basis• Use appropriate holding techniques in severe behavioral abnormality• Enforce Program rules and regulations on a day-to-day basis

Maintained responsibilities for all purchase orders and confirmed shipment deliveriesProvided customer service to company employee