Universal Specialist
CurrentOur clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios.Review and address emails from other members of the Special Servicing Division, process changes and account updates.Review and address emails and faxes from borrowers and attorneys, make the appropriate updates/indexing to accounts.Retrieve faxes and process legal documents/update lien information.Pull tasks from the Loan Servicing Share Point site and process requests/update accounts.Set up ACH plans when authorization forms are received.Mail sorting/ processing/ distribution.Maintain knowledge of escrow and be able to assist with questions regarding escrow.Assist with inbound and collection calls when needed.