Determine and define project scope and objectives.Predict resources needed to reach objectives, and manage resources in an effective and efficient manner.Develop and manage a detailed project schedule and work plan.Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.Utilize industry best practices, techniques, and standards throughout the entire project execution. Monitor progress and make adjustments as needed. Measure project performance to identify areas for improvement.

Managing all technical aspects of existing projects from the ground up. Working closely with customers to meet their needs within the data center, I help build and plan the project. Creating bill of materials, power allocation documents, IP allocation documents, purchase orders and anything the customer might need regarding the project. Excellent at using Excel, Outlook, Microsoft Word and Project management software to keep track of all ongoing projects as well as completed projects. I work closely with the sales and business account management team to win new business and increase sales to existing customers. By providing top-quality technical service before and after a sale. I help to ensure customer satisfaction and strengthen customer relationships. Within the year of 2015 I have successfully completed over 140 projects, 1300 separate tasks both large or small.

Directly responsible for answering customer inquiries in person, on the phone and electronicallyMonitor data center and network and report problems to customers and network engineering staff in a timely mannerManage physical security of the data center authentication/authorization of guests and visitorsOther duties as assigned by the Network Engineers or management teamFor customer satisfaction, the candidate will be expected to provide timely and accurate communication of issue status and resolution to the customerAccurately and professionally document all communication with the customerMaintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies

Contributed immensely to the success and morale of the battalion while serving as a senior tropo operater/maintainer. Services include on-site maintenance for installed secure and non-secure Defense Red Switch Network (DRSN) switches and secure and non-secure Voice over Internet Protocol (VoIP). Raytheon Secure Digital Switch (SDS), Remote Switching Unit (RSU), Enhanced Remote Switching Unit (ERSU), and the Digital Small Switch (DSS-2A). Cisco Unified Call Manager (CUCM) servers and Cisco Internet Protocol (IP) Phones.Responded to outages of performance alerts within a 5 minute SLA guideline. Provide database management of the systems to include subscriber add, moves, and deletes, database modification, backups, report creation, printing, backup, restore, and purging of files. Assist the Government with managing VoIP and VoSIP database at each location to include performing telephone adds, moves, and deletes.

Greeted and served customers, taking orders passing them to the kitchen. Clean tables, rinsed dishes, and put dishes in dish washer. Clean floors, restrooms, counters, tables, etc. Operated a POs cash register, collected money, made change, operated a credit card machine.

Supervise 2-3 employees in a high volume customer service setting, schedule tasks, book keeping, open/close store, marketing, problem resolution, loss prevention, ship/receive, merchandising.

Moving product from warehouse to Trucks, insuring packages were cared for respectfully. Also floating had floating duties that not everyone had, such as, other employees trucks, bagging product, sorting trucks.