Chris Claxton Email & Phone Number

United Kingdom

London, Gb

London, Gb

Wokingham, Berkshire, Gb

Leading mulitple teams on the design and delivery of Cybersecurity & Cloud Solutions, for numerous private and public sector clients.

Datchet, Gb

- Accountable for the delivery of service desk, application support, infrastructure support and database administration services, delivered to a number of clients including BMW, Zara, Renault and Slough Borough Council.- Responsible for line management of 5 direct reports, managing 40 resources. - Accountable for digital transformation programme, covering such things as Office 365 migration, infrastructure upgrade and several other SaaS migrations.- Accountable for budget management.- Accountable for client contract management and negotiations.- Accountable for service design to deliver the IT strategy, including creation of proposals for new & upgraded services.- Accountable for IT element of presales on new contract bids and new service offerings for existing clients. - Accountable vendor management and contract negotiations for multiple underpinning contracted services. - Accountable for client relationship management across all accounts to C-Level.- Accountable for service level management and continual service improvement, SLAs and KPIs annually negotiated.

San Antonio, Texas, Us

- Accountable for delivery of dedicated hosting and cloud services for several key clients across Europe, including Volkswagen, Philips and a foreign exchange trading company.- Responsible for financial management across all accounts.- Responsible for account development, identifying growth and working with the sales team on suitable new products.- Accountable for client environment reviews and building continual service improvement plans.- Accountable for high priority incident management process, 365x24x7.- Responsible for all aspects of customer relationship management to C-Level.- Responsible for service reporting, service reviews & quarterly business reviews, covering SLAs, KPIs and service strategy.

Es

(Eurostar Account)- Accountable for the delivery of transformation projects, service desk & desktop support functions on Eurostar account. - Responsible for line management 4 direct reports managing 28 resources. Teams split between onshore & offshore support model across 10 sites in the UK, Belgium, France and India.- Accountable for service level management in a strict SLA driven environment, 365x24x7 support.- Responsible for service reporting for monthly service reviews and quarterly business reviews. Covering SLAs, KPIs, project review and service strategy.- Accountable for continual service improvement on the account, continuous cycle of process and service reviews.- Responsible for vendor management in a complex multi-vendor environment. Handling such things as review meetings, tracking of SLAs, KPIs and contract negotiations.- Responsible for financial management on the account. - Accountable for all technical projects and service transition into the live environment.- ITSM process owner for such processes as incident management, change management and business continuity.- Accountable for client escalations and complaints.

Noida, Uttar Pradesh, In

(Deutsche Bank Account)- Appointed to lead transition of desktop support services on Deutsche Bank account from incumbent provider.- Accountable for the delivery of desktop support, installations, data cleansing, business continuity and business relationship management. 60 support resources supporting users across 28 UK sites.- Responsible for financial management on the account in a part subscription/project billing model. - Responsible for vendor management in a complex multi-vendor environment, review meetings covering SLAs & KPIs. - Responsible for service reporting and monthly reviews with Deutsche Bank, covering SLAs, KPIs and project review.- Responsible for continual service improvement across all services and processes, to create more value for the business. - Working with partners to scope and cost new service offerings to present to the bank and drive new business.- Accountable for Windows 7 roll-out across the UK campus

Greater Chicago Area, Il, Us

- Appointed by European Service Delivery Director to lead a review of desktop support services supplied to 2000+ users located in the UK and Europe, including the European Executive Committee.- Responsible for business relationship management with senior sales management team in order to fully understand their requirements, improve processes and create more value.- Responsible for service level management of services supplied to sales team & European Executive Committee.- Responsible for line management of desktop support team consisting of 8 engineers located in multiple UK locations.- Single point of escalation for senior sales team & European Executive Committee 365x24 x7.- Management of event support for global conferences covering audio visual, presentation & IT break fix support.- Accountable for service improvement plans and management of projects to implement changes.

- Accountable for the delivery of service desk, desktop support and mobile support services at Global Headquarters based in London, as well as global events across US, Europe and APAC. - Responsible for line management of 8 direct support resources. Handling such things as technical skills guidance, career progression, monthly 1:1 meetings and performance reviews.- Responsible for incident management process in a 365x24x7 environment.- Responsible for vendor management across multiple vendors. - Technical lead for all projects including such things as Infrastructure upgrade & Avaya VOIP rollout.

Amsterdam-Duivendrecht, North Holland, Nl

(T-Mobile Account)Other roles held, Desktop Support Engineer, Senior Desktop Support Engineer and Senior Executive Support Engineer.

Btec, Engineering

Education record