Responsible for analysing business needs/benefits and driving change through system developments & process changes for all broadband fibre access products which Openreach wholesale to other companies for them to sell on to residential and business customers.Covered the lifecycle from working with stakeholders to identify / refine / prove / document changes; business case development and winning wider stakeholder buy in; ongoing communication with developers and process teams; through to… Show more Responsible for analysing business needs/benefits and driving change through system developments & process changes for all broadband fibre access products which Openreach wholesale to other companies for them to sell on to residential and business customers.Covered the lifecycle from working with stakeholders to identify / refine / prove / document changes; business case development and winning wider stakeholder buy in; ongoing communication with developers and process teams; through to ensuring business was ready for the change when delivered and could monitor the benefits achieved.Mainly worked on processes supporting in life network monitoring to maintain customer service; handling customer fault reports including diagnosing/localising; and service provision. Covered customer, engineer, and desk interactions with highly automated processes supported by the many computing systems that support a customer base of 15 million plus services.Frequently involved development and deployment of new broadband access technologies / vendors / products, and intensive early life support to bring these major changes into business as usual operation.Delivered change via both Waterfall and Agile methodologies, with hybrid releases requiring support from multiple components using different approaches.Product Owner with an Agile squad of 12 developers using cloud data to identify opportunities for change, to allow easy access to data for people without advanced data skills, and to develop automated solutions to identify network issues sooner and to localise customer problems more effectively. Show less

Multiple roles.Communications standards development.Object modelling of telecommunications networks to support software development.Product design for new fibre access products, including presentation to industry.Fault / test management of wholesale broadband access from it's very early days.Requirements management / delivery.Business process improvement identification and delivery.