Closing Department - National HARP Division

• Managed Will Call department to include: processing all customer pick-ups and returns, while maintaining and tracking will call inventory.• Managed warehouse team of two bin fillers, one order picker and one parcel forwarder.• Ensured an average of 100 orders and approximately 800 lines were filled, assembled and packaged for pick-up same day.• Processed on average of 120 customer orders and 20 returns per day while insuring a strict maximum of one hour order readiness from time of entry.• Responsible for cross training three team members to fill manager’s role in case of absence.

• Provided efficient and accurate transaction processing on average of 95 calls per day with an optimal accuracy rating. • Excelled at providing integrated product solutions for customers from an offering of 490,000 industrial products.• Interpreted customer requests and helped provide workable solutions to product, delivery and billing needs.• Managed customer credit account inquiries and helped customers with web ordering issues.• Collaborated closely with other departments resulting in quicker and more accurate customer solutions.

• Completed intensive one month core sales training program.• Developed strong understanding of credit analysis and individual risk.

• Earned Illinois Insurance Producer License; qualified in Accident, Health and Life Insurance authorities. • Cold-called on average 20 businesses per hour and canvassed 40 businesses daily to market products.• Scheduled and conducted product presentations to business owners and employees.• Employed self-directed sales strategies and cooperated with sales team to penetrate Chicago’s business market.• Enrolled two business accounts (B-to-B) and an individual account (B-to-C) in one month; 2nd highest producing intern.• Processed customer claims and resolved policy holder’s claim questions.

• Answered an average of 100 phone and email inquiries per day regarding ID charging privileges, university billing issues, tuition, financial aid and payment plans for students and faculty.• Created an average of 80 ID cards per day for students and faculty.• Trained two new hires on daily office functions.

• Updated and streamlined over 3,000 client contact profiles using ACT! Contact and Customer Relationship Management (CRM) program.• Marketed new monthly electronic news letter to over 3,000 clients as part of new outreach initiative. • Corresponded with approximately 50 clients per day via phone and e-mail.• Created and implemented two post-project satisfaction surveys for the project management team.