• Coordinated and optimized staff scheduling, ensuring clear and timely communication with on-call team members to ensure coverage and operational efficiency.• Managed and streamlined inventory procurement by placing weekly orders and coordinating with multiple distributors to ensure timely and accurate delivery of supplies.• Spearheaded menu revisions, incorporating new items strategically designed to enhance customer appeal and maximize revenue growth.• Engaged with comedians during their time at the club, ensuring their needs were met, facilitating smooth show operations, and enhancing their overall experience.• Utilized Adobe Premiere Pro to edit and cut video clips, ensuring high-quality content for promotional materials and internal use.• Cultivated an inviting and productive work environment by promoting open communication, fostering teamwork, and implementing effective processes to support staff and enhance overall performance.

• Upheld service level agreements set by management and insurance policy to provide quality service to the client• Analyzed estimates from contractors with the goal of finding differences in scope of work• Reconciled cost estimates and cost actuals, researched differences directly with contractors to determine if differencescan be realized• Pre-review claims for completeness, document missing information to prepare for call with client• Performed over 50 onboarding, coverage review, and settlement calls a day while notating necessary informationprovided by the client• Notated claim related information provided by client, documenting crucial information to handle claim• Achieved the CAD Cadet award for being one of the highest performing new adjusters in 2020• Assisted in development of new hires providing them templates to help them achieve deliverable goals

• Competed for nightly top sales averaging around $800 per night• Delivered high quality customer service while leading bar staff in sales• Created and marketed new drinks added to the nightly special menu• Screened for customers that posed a threat to guests, bar staff, or violated bar policies

• Created surveys to obtain information on all market segments• Compared marketing strategy and enrollment statistics to determine effectiveness of marketing strategy.• Researched competition in the area to determine what demographic of students is underserved• Provided biweekly updates presenting research done on demographics they should target and ways to adaptmarketing strategy to target demographic.• Developed marketing templates to be used to target all market segments

Assisted in the upkeep of University of Iowa athletic facilities. Assisted staff during events to ensure safety of people attending the event, student athletes, and coaches.

• Worked with a team to ensure the safety of students aged K-6• Organized group activities and created competitive games for around 75 kids• Created an inviting environment for students to do homework, socialize and stay active

Mastered point-of-service (POS) computer system for automated order taking. Handledcurrency and credit card transactions quickly and accurately. Maintained high standard ofcustomer service during high-volume, fast-paced operations. Built loyal clientele throughfriendly interactions and consistent appreciation. Resolved complaints promptly andprofessionally.