Chris Collinge Email & Phone Number

Security project manager, strengthening policy, process, technology and tooling controls in Privileged Access Management, Logging and Monitoring, Threat Intelligence and Vulnerability Management.

Leeds, United Kingdom

Security Project Manager, strengthening Privileged Access Management controls for 10,000 user accounts with CyberArk.

London, United Kingdom

Infrastructure Project Manager, managing the security aspects of a multi-million Euro infrastructure outsourcing and private cloud implementation programme including vulnerability assessments and penetration tests across network, storage and server infrastructure, an automated solution for enrolment of digital certificates, the onboarding of infrastructure assets to the bank’s standard solutions for security incident monitoring, malware detection, file integrity checking and data leakage prevention, and the design and deployment of a least privilege and privileged access management solution.

London, United Kingdom

Incident and Problem Management Governance Lead (Dec 2013-Nov 2014), ensuring the efficient design and execution of incident and problem management processes, the reduction of impact of incidents on critical business operations and the continual review and improvement of procedures. Management of major incidents across all the FCA’s IT systems involving multiple service providers, multiple FCA business units and the Bank of England. Service Improvement Project Manager (Aug 2013-Dec 2013), creating and executing an improvement plan to stabilise the FCA’s data warehouse and business intelligence platform, a service providing time-critical regulatory data to internal supervision and enforcement business units and the Bank of England.

Senior Consultant with Quantum Plus, managing delivery of consulting services and specialising in service design, the development of service specifications and sourcing strategies.Client engagements include:Online financial services/retail (Feb 2012-Jun 2013): management of technology transformation programme for customer facing website and back office functions. Creation of the business case, budgets and timeline, management of requirements analysis and specification, supplier evaluation and selection, user experience analysis, website migration and backend application design.Gatwick Airport Limited (Feb 2010-April 2011): specification and sourcing of IT services following the sale of the airport. Management of requirements specification, proposal evaluation, supplier selection and service transition for service management and service desk, infrastructure management and hosting, applications management, network management and end user computing.

Management of services delivered by 150 technical staff in the UK, Germany, Poland and India to 40 clients including New Look, BG, Lloyds TSB, DHL, WH Smiths, Deutsche Bank and Mitsubishi.• Budget management and cost reduction of over £100,000 per year in FY2009.• Delivery of technical operational support and project services to levels defined in SLAs to over 40 clients.• Creation of cost-effective technical support capabilities in Bangalore and Warsaw. • Management of technical capabilities across eight functions distributed across five locations.• Management of performance of internal and external Service Providers.• Creation and implementation of comprehensive IT Service Management process set and a workflow management, compliance and document management system used by Accenture Infrastructure Outsourcing globally.• Process and capability reviews for clients, including Carillion and An Garda Siochana.

Responsible for managing the services delivered by 100 technical support and network services staff in the UK to 30 outsourcing clients.Developed and implemented service improvement and cost reduction initiatives. Performed detailed IT service reviews for several clients, including the Irish Police Service. Managed service readiness and technical transition activities for major BPO clients of Accenture including Unilever and Macquarie Bank.

Manager of dedicated implementation team responsible for delivering projects to agreed budget and timescale targets.Developed standard implementation and escalation procedures, reports and effort estimation models.

Management of service delivery to major international oil and gas exploration company.Responsible for quality of delivery from sub-contractors, first line client escalation, creation and implementation of support procedures and documentation. Responsible for transition of technical support service away from incumbent provider to Accenture’s Delivery Centre in Warwick. This involved documenting the entire service, recruiting the team in Warwick, completing knowledge transfer and running the service.Integral part of the management team for the initial outsourcing to Accenture, working closely with the client to document detailed requirements, SLA performance targets and contract schedules.

Support of business critical UNIX and Windows systems for Seeboard’s power distribution business, including Networks Management System and Fault Management System.

HPUX Systems Administrator supporting the UNIX infrastructure for the largest Oracle database in Europe and Infrastructure Team Lead for new power networks, customer services and metering services to support the de-regulation of domestic power supplies.

Technical Support Analyst in a number of roles including forensic investigation, implementation of technical infrastructure to expedite the processing of prisoner details in police station custody suites and the management of police officer roster scheduling.