More than 25 years managing hundreds of accounts has taught me:Not only a deep understanding of the flooring industry, but for commerce as a wholeEmpathy for my customers' concerns and those of their consumersHow to Strategically plan with my accounts so their businesses continue to flourishComprehensive negotiating abilities so that everyone's gains, both my company and our customerEffective communication skills so everyone understands the big picture and the small detailsExacting collaborating capabilities when teamwork is critical