Extensive experience as a certified IT Service Delivery/Programme/Project Manager in the Investment Bank and financial services sector, including Service Delivery, Change, Resource Management, Global Relationships, 3rd Party Suppliers, Manufacturers, Carriers, Contract Negotiation, Cost Saves, Capacity, Process & Procedure, Standard Definition & Agreement. In addition to Prince2 and ITIL other major strengths include the ability to deliver results across regionally and globally distributed matrix management organisations10+ years managing an IT Department providing “cradle to grave” service delivery across multiple sites.Many years experience of IT budget ownership including capital, opex, business budget definition/agreement, supplier negotiation/contracts, service improvement, cost avoidance, cost saves, web reverse auctions, monitoring and reporting.A calm, dedicated and conscientious team manager /player with the ability to communicate effectively across all levels including influencing Board direction. A team member who thrives on pressure while offering support and advice to ensure the delivery of key business benefits from inception to completion. Including Business Case, Scope, RFI, Tender process, RFP, Procurement/Contract negotiation, PID, Issue, Risk, Plan, POC, Pilot, UAT, User/Client/Customer Relationship Mgmt, change through release management, Monitoring, Technical supervisory, Matrix, Management Reporting, Operational Handover and closure. Standard industry methods utilised to ensure solutions; processes and procedures meet or exceed expected quality levels and timescales. Resource Management - Experienced internal and 3rd party resource manager from CV selection, interviewing, coaching, mentoring, training and performance management all the way through to exit interviews.Specialties: Certified IT Service Delivery/Programme/Project Manager in the Investment Bank and financial services sector.Service Management - Incident Management, Problem Management, Change Management, Budget Management, Team Management, T&C’s, MSA/SLA/OLA Management, 3rd party/vendor management, internal business relationship management, Off-shoring, Outsourcing and business client expectations.Many years of Network Management providing design to operational support in Tier 1 Investment Banks.
