Netcompany is one of the fastest growing and most successful IT services companies in Europe.We are true leaders in digitalisation and are proud to build, implement and support innovative ITsolutions for some of the most exciting and prestigious organisations in the world.Our vision is to be the leading digital challenger in Europe, pioneering the next generation of ITconsulting, with a strong focus on providing customers true value and delivery certainty. We areexperts in the management of complex change and build robust scalable IT solutions utilising agiledelivery methods, thereby improving our client’s speed to market and allowing them to rapidlyadapt to evolving business requirements.We have deep expertise across a wide range of sectors and our services range from applicationdevelopment and cloud migration through to programme delivery and service operations. Ourteam consists of true thought leaders who drive business transformation through innovative useof technologies such as predictive data analytics and cognitive computing.With more than 2,500 highly skilled and motivated technologists across 6 countries of operation,we are involved in the delivery of some of the most secure, complex and nationally importanttechnology programmes in both the public and private sector.

My role consists of a wide range of duties, from supporting client domain infrastructure which included group policy changes, server management and WSUS configuring, managing routine maintenance jobs and database backups, through to end user IT issues, supporting each of the following; PCs, laptops, Apple OS X, PDAs, IP telephony, mobile handsets, meeting room video conferencing and office printing (numerous secure print solutions).I'm also responsible for transitioning in new and prestigious clients, gathering all infrastructure related details and handling the transition from the initial project scope through to BAU service. Duties:• Group Policy changes/deployment across numerous clients• Server 2008/2012 management and maintenance• Active Directory; the creation of new users, security groups, group policies, housekeeping and scripting.• Extensive Microsoft Office support – 2007, 2010 and 2013• Advanced desktop support for both Windows 7, 8 and 10• Advanced support for Apple operating systems, both OSX and iOS• LAN/WAN support• Secure print solution management for 3 different solutions; Papercut, Uniflow & Equitrac across different clients.• Print and machine hardware support• Microsoft Exchange management, maintenance and configuration.• Supporting Office365 migrations on numerous clients• Phone and tablet management and support, using deployment tools such as AirWatch, BES and Maas360 to manage the devices.• Support and administering Lotus Notes for multiple clients• Being an escalation point for clients and colleagues for technical fixes and problem management• Transitioning in new and prestigious clients from basic project scope through to site visits and then finally into BAU service throughout the entire service desk.• Overseeing the early life of new clients and being the knowledge expert for the service desk on these clients.• Training those around me to develop team knowledge to enable a more significant support package for clients.

• Designing and implementing a whole domain structure for the newly founded company• Constructing and transitioning the database for thousands of company contact details through Microsoft Excel and Access resulting in a more efficient and accurate system. • Maintenance on existing systems resulting in a higher average performance unit by unit.• Designing and supplying content for the companies recently launched webpage.• Communicating and negotiating with outside businesses to arrange the best pricing for my employers’ purchases.• The design of a free standing teaching aid for the directors’ use on his programs.

Management specific job roles include:- To performance monitor and manage the staff within the business. - Creating staff work schedules- Overseeing staff performance - Managing staff holidays / absence- Forecasting potential issues and implementing resolutions / solutions,- Assessing the business needs and priorities and delegate actions as required.- Cashing the stores E.O.D takings- Being a designated key holder, I am required to be available 24/7 should any out of hours issues arise. - Responsible for safety & security of the businessOther responsibilities:- Visual Merchandising:-- The precise product placement and selling points of new and existing stock to maximize potential sales and keep the shop as aesthetically pleasing as possible.- Maximizing footfall- Customer service focused often tested through the means of mystery shoppers.- Ensuring staff security and vigilance is 100% at all times.- Maintaining company standards and work practices to the standard required in line with the business objectives.

• Replenishment of stock resulting in a more aesthetically pleasing presentation of the store.• Processing sales on the till• Actioning delivery into the stockroom ready for the shop floor• Delivering the best customer service on the high street making sure every customer left the store satisfied.• Maintaining vigilance against theft and company losses• Ensuring the store is always clean and pleasant to walk into.