Chris Cramer Email & Phone Number

Waukesha, WI, US

Fond Du Lac, WI, US

• Position Responsibilities:
• Hire, manage, develop, coach and mentor associates and provide technical leadership for project delivery.
• Build relationships with executives and director level leadership to enable strategies and establish priorities.
• Provide leadership and direction for IT Project Portfolio Management and Resource and Capacity Planning.
• Accountable for applications including Microsoft Dynamics AX & CRM, SharePoint and custom.NET applications.
• Evaluate new technologies and make recommendations based on their strategic fit to meet business initiatives.

Fond Du Lac, WI, US

• Position Responsibilities:
• Hired and developed associates while providing technical and architectural leadership.
• Presented project updates to IT Steering committee comprised of Vice Presidents from all departments.
• Managed vendor relationships with Microsoft, CDW and others to obtain beneficial pricing and service levels.
• Budget responsibilities including negotiating Microsoft licensing Enterprise Agreement.Key Contributions:
• Designed robust virtualization infrastructure including VDI for 250 desktop clients using NetApp SAN integrated with VMWare environment improving manageability, storage utilization and performance.

Fond Du Lac, WI, US

• Position Responsibilities:
• Working manager that led technical team and third party resources to meet business demands and provide solutions.
• Research, recommend and assist VP of IT with decisions in maintaining IT budget.Key Contributions:
• Adopted VMware virtualizing over 100 servers.
• Improved SAN storage utilization from 40% to 90% avoiding additional storage costs for two years.
• Implemented centralized Service Desk with Incident tracking system.

Houston, Texas, US

• Managed IT team responsible for datacenter, WAN infrastructure, regulatory compliance and security functions.
• Member of Discover’s Information Security Standards Committee representing PULSE.
• Standardized hardware and image process reduced time to deploy improved team efficiency and user satisfaction.
• Addressed Sarbanes-Oxley compliance by improving control objectives and upgrading Accounting system.
• Implementation of Intrusion Detection System and supporting processes to identify and resolve network threats.
• Developed Security Incident Response plan improving the ability to react organizationally to security threats.

Houston, Texas, US

• Participated on IT Steering Committee providing communication to executives and direction for the IT department.
• Managed a team of support technicians and engineers that created solutions for PULSE’s corporate IT function.
• Member of team that designed and implemented a Disaster Recovery site for corporate and Internet facing networks.
• Introduced CRM solution to streamline corporate Sales and Marketing processes.
• Transitioned IT services during corporate office move including the design and build-out of a new data center.

Provided end-to-end support, including research and design, installation and support of software and hardware in a client/server environment. Met with business users to identify their needs, create a central database for sharing information across departments, and increased overall company efficiency. Provided training and communicated technical concepts.

Roles consisted of a progression of responsibilities and career advancements: New Technician Training Program Leader, Service Technician, Onsite Project Team Leader, Senior Customer Support Representative. Strengthened knowledge of hardware and networking systems while building customer service skills in a variety of environments. Awarded Customer.