Chris Cramer Email & Phone Number

Waukesha, Wi, Us

Fond Du Lac, Wi, Us

Position Responsibilities:• Hire, manage, develop, coach and mentor associates and provide technical leadership for project delivery. • Build relationships with executives and director level leadership to enable strategies and establish priorities.• Provide leadership and direction for IT Project Portfolio Management and Resource and Capacity Planning.• Accountable for applications including Microsoft Dynamics AX & CRM, SharePoint and custom .NET applications.• Evaluate new technologies and make recommendations based on their strategic fit to meet business initiatives. • Liaison between business and external partners focusing on delivering projects on time, in scope, and within budget.Key Contributions:• • Leading Cloud Steering committee in development of strategy to reduce application and infrastructure complexity. • Implementing mobile platform for milk data on farms that improves real-time decision making and cost containment.• Established governance for DEV & QA environments improving code quality and minimizing risk to production.• Analyzed Microsoft Enterprise Agreement making recommendations that saved $300,000 over three years.• Built key relationships with Operations and Sales providing transparency and alignment on strategic initiatives.• Implemented Agile development process improving project transparency, flexibility and delivery.• Directed CRM upgrade streamlining sales processes resulting in improved retention rates and increased sales.• Facilitated final stages of ERP implementation realizing significant resource time and financial investment.• Led Warehouse Management System implementation removing manual warehouse processes improving productivity.

Fond Du Lac, Wi, Us

Position Responsibilities:•Hired and developed associates while providing technical and architectural leadership.•Presented project updates to IT Steering committee comprised of Vice Presidents from all departments.•Managed vendor relationships with Microsoft, CDW and others to obtain beneficial pricing and service levels.•Budget responsibilities including negotiating Microsoft licensing Enterprise Agreement.Key Contributions:•Designed robust virtualization infrastructure including VDI for 250 desktop clients using NetApp SAN integrated with VMWare environment improving manageability, storage utilization and performance.•Improved corporate communication integrating disjointed legacy Nortel phone systems using SIP trunks; added Microsoft Lync for Presence; and leveraged Nortel licensing for email based voicemail.•Leveraged Microsoft EA licensing converting SPAM filtering to EOP saving $40,000 over four years.•Upgraded WAN to fiber based network improving latency, bandwidth and redundancy while reducing cost.•Formalized ITIL Service Management: Incident, Service Request and Change Management.•Managed IT portion of Business Continuity plan reducing recovery time from weeks to hours for pilot application.•Partnered with plant manager on Six Sigma project saving $24,000 savings annually in lost milk.

Fond Du Lac, Wi, Us

Position Responsibilities:• Working manager that led technical team and third party resources to meet business demands and provide solutions.• Research, recommend and assist VP of IT with decisions in maintaining IT budget.Key Contributions:• Adopted VMware virtualizing over 100 servers.• Improved SAN storage utilization from 40% to 90% avoiding additional storage costs for two years.• Implemented centralized Service Desk with Incident tracking system.• Negotiated WAN contract cut costs by 50% while improving performance and reliability reducing plant downtime.

Houston, Texas, Us

• Managed IT team responsible for datacenter, WAN infrastructure, regulatory compliance and security functions. • Member of Discover’s Information Security Standards Committee representing PULSE.• Standardized hardware and image process reduced time to deploy improved team efficiency and user satisfaction.• Addressed Sarbanes-Oxley compliance by improving control objectives and upgrading Accounting system.• Implementation of Intrusion Detection System and supporting processes to identify and resolve network threats.• Developed Security Incident Response plan improving the ability to react organizationally to security threats.

Houston, Texas, Us

• Participated on IT Steering Committee providing communication to executives and direction for the IT department. • Managed a team of support technicians and engineers that created solutions for PULSE’s corporate IT function. • Member of team that designed and implemented a Disaster Recovery site for corporate and Internet facing networks.• Introduced CRM solution to streamline corporate Sales and Marketing processes. • Transitioned IT services during corporate office move including the design and build-out of a new data center.

Provided end-to-end support, including research and design, installation and support of software and hardware in a client/server environment. Met with business users to identify their needs, create a central database for sharing information across departments, and increased overall company efficiency. Provided training and communicated technical concepts to end-users and executives. Developed a strong understanding of the EFT industry and the financial world.

Roles consisted of a progression of responsibilities and career advancements: New Technician Training Program Leader, Service Technician, Onsite Project Team Leader, Senior Customer Support Representative. Strengthened knowledge of hardware and networking systems while building customer service skills in a variety of environments. Awarded Customer Satisfaction Recognition.