Chris Crane Email & Phone Number

Norwich, England, Gb

Blofield Heath, England, United Kingdom

Continuing to build my pipeline of potential clients, focusing on the Sport and Leisure industry predominantly. High quality carport, roof and ground solar solutions including storage and EV charging.

Blofield Heath, England, United Kingdom

Focusing on Solar solutions to support clients sustainability goals whilst also providing a greater cost certainty

Norwich, England, United Kingdom

Being the home from home for NCFC Academy players. Ensuring they have a safe and happy environment, giving them nutritional meals and a comfortable room. Working with the safeguarding lead to ensure positive wellbeing and support.

Norwich, England, United Kingdom

My role has now expanded from Contract & Commercial management to include leading the managing relationship between Aviva and a major Network & Telecoms supplier. I will now lead the SRM as opposed to being a contributor and will continue to be responsible for my previous duties as well.

Norwich, United Kingdom

Responsible to managing the Contract and Commercial interactions with the largest supplier to Aviva in the Networks, Telecoms & Workplace tower. Key responsibilities include reviewing new business orders to ensure they are contractually and commercially compliant, measuring contractual obligations, driving benefit, RFP reviews etc.

Norwich, United Kingdom

Brought back into Aviva to support the Supplier Management function within the Telecoms and Network tower. My main role initially was to create a central Governance Framework and document repository. I also ensured the mandatory controls for P&O standards were evidenced for some of the major suppliers within the tower.

Norwich

Responsible for Operational Service Delivery (RUN) for HPE on a $1b 10 year contract with Aviva UK, the UK's largest insurance company. Managing services to SLA, and keeping a strong working relationship both with the client at various levels up to and including board, as well as internal stakeholders. Integration between the various ITIL disciplines and the leveraged technical pools. Working with other Account Delivery Managers to drive Continuous Service Improvement.Key Deliverables :-Incident Management to SLAProblem ManagementChange ManagementConfiguration ManagementCapacity & Demand Management with specific focus on optimising the estateAvailability ManagementRelease to ProductionService Requests to KPIRisk ManagementService ImprovementRelationship ManagementGovernanceKey Achievements :-I introduced a Continuous Service Improvement and Innovation Programme which quickly matured with customer buy-in. One key benefit seen after the first 6 months was a 75% reduction in high severity incidents, benefiting the customer by having higher availability of key production environments.I was instrumental in reducing the supplier service credit position by an average of £400k per year.I created a set of Capacity and Design principles to better manage demand and supply which ensured a more optimised estate and avoided a CAPEX spend of £4m.I also introduced additional KPI’s outside of the contractual measures to further improve customer experience and perception, directly improving Voice of the Client scores.I was nominated by the client for their own "Unsung Hero of the Year" award.

Norwich

Reporting into the Account Delivery Executive.Service Delivery Management aligned to both internal HP capabilities and Aviva business unit. Strong relationship management skills and reasonable technical knowledge and experience combined to give confidence that the client are in a safe pair of hands.Capabilities include :-Wintel (Physical and Virtual)Midrange (AIX, Linux, HP-UX & Sun Solaris)Open DB (SQL Server, Oracle & DB2 UDB)Storage & Backup (HDS, XP & 3PAR plus TSM)Middleware (Websphere, TAM & LDAP)Messaging Mainframe (z/OS, DB, CICS, Storage)Direct involvement with some major programmes of work such as Technology Refresh, Decommissioning, Service Stabilisation, Continuous Service Improvement and many more. Duty senior manager on a standby / callout rota for escalations and assistance during high severity incidents 24x7.

Norwich

Management of various teams with many direct reports over the 5 year period from technical team leader through to department manager reporting into the Head of.People management, budget management up to £10's milions, service & technology management in various fields :-Open Systems DB (SQL Server, Oracle, DB2 UDB)Wintel Virtual ServerOpen Systems Storage and BackupMidrange (AIX, Sun Solaris)Mainframe DB (DB2, Adabas & IMS)

Norwich

SQL Server DBA responsible to Availability, Security, Backup and Performance of 1000's of databases as part of a small team. Experience of managing various versions from SQL 6.5 through SQL 7.0, SQL 2000 and later SQL 2005 when working as the technical team leader.Configuration and integration into the O/S (NT4, Windows 2000, 2003, 2008 etc) using high availability cluster server initially then moving into DB Mirroring.Application code vetting to verify quality and performance impact. Experience with DTS & SSIS.