Chris Creamer Email and Phone Number

• Installed, configured, and maintained server hardware, network equipment, and storage devices in a large-scale data center environment.• Performed routine maintenance tasks such as replacing failed components, updating firmware and software, and cleaning data center equipment to ensure optimal performance and reliability.• Troubleshot and resolved hardware and software faults, including diagnosing and repairing server and network equipment issues to minimize downtime.• Monitored data center equipment and infrastructure using tools and software such as Nagios and SolarWinds to identify and resolve potential issues before they become critical.• Participated in on-call rotations to provide 24/7 support for data center infrastructure, ensuring the availability and reliability of critical data center services.• Maintained accurate documentation of data center equipment and infrastructure, including inventory, configurations, and maintenance history, using tools such as ServiceNow and JIRA.• Collaborated with other teams, including network engineers and system administrators, to support the operation of data center services and resolve complex issues.• Trained junior technicians on data center operations, equipment maintenance, and troubleshooting techniques to improve team performance and ensure consistent service quality.• Managed data center projects, including hardware and software upgrades, migrations, and installations, ensuring projects were completed on time and within budget.• Maintained compliance with industry standards and regulations, including HIPAA, PCI, and SOX, by implementing and adhering to data center policies and procedures.

- Assist with distributions of monitors in Site24x7- Assist with building charts in SNOW for Availability Data- Debug scripts for infrastructure- Scripting to pull data

• Monitoring the performance of data center infrastructure, including servers, storage systems, and network devices, to identify and resolve issues as they arise.• Performing routine maintenance tasks, such as replacing server components and updating firmware, to ensure that hardware is running efficiently and reliably.• Troubleshooting and resolving technical issues with hardware and software, both remotely and onsite, to ensure that customer service levels are met.• Maintaining accurate documentation of data center operations, including equipment inventory, change management, and service requests, to enable effective reporting and analysis.• Responding to emergency situations, such as power outages or network failures, to ensure that downtime is minimized and systems are restored as quickly as possible.• Participating in team meetings and training sessions to stay up-to-date with new technologies and industry best practices.• Assisting other teams, such as the networking or security teams, as needed to support data center operations.• Assisting our monitoring team to ease the transition to our new hardware monitoring service BigPanda.