• Spearhead the conceptualization, design, support, and implementation of a global enterprise on the Jive social collaboration platform throughout Ricoh.• Oversee the training, education, course design, and onboarding of employees into the community.• Streamline operational efficiencies by coordinating staff development and global communication.• Generated the community – training calendar and video training materials utilizing Camtasia software. • Enforce and ensure compliance with the rules and regulations of community engagement.• Collaborate with HR Internal Communications Team to achieve all company communication goals.• Ascertain the total scope of projects to create and capitalize on effective, marketplace-specific development plans.• Empower staff members to contribute to continuous improvement, quality, and growth of the company.• Coach and develop internal candidates and business unit leaders to provide process optimization solutions.• Foster relationships with key business unit leaders to architect, design and implement company – initiatives’ solutions.• Lead process improvements and organizational updates by implementing global initiatives focused on the corporate intranet.

• In charge of the strategy, design, support, and implementation of an enterprise social collaboration platform • on a global scale across the Ricoh Family Group. • Orchestrated field training via webcast utilizing internal tools and services.• Generated modules and materials increasing field awareness of team offerings.• Designed training modules implementing strategic business practices and organizational behavior training concepts.

• Expertly spearheaded the Professional Services Department to support external RBS customers.• Transformed the revenue of the Professional Services Department from $500,000 annually to $3 million within 2 years. • Strategized and implemented short and long-term technology benchmarks to determine performance measurements.• Facilitated the design and implementation of an enterprise-wide layer 4-7 architecture (DNS,WINS, Domain authentication, and more. • Instrumental in the Domino Domain merge between Ricoh Business Solutions, Ricoh U.S., etc.• Oversaw various IT staff, personalizing oversight to create positive relationships, and effective management structures.