Manage, maintain and develop the MSP offering at Neway Technologies.To include: Performance monitoring and alerting via Azure Monitor, and Log analytics.SOC security alerting using Azure Sentinel.Patch management via. Azure Updates ManagementReporting and ticketing delivery using PowerbiTicketing and Knowlege management through Jira Service Management/ConfluenceDeveloped workflow and integration between Azure Sentinel and Jira Service management to create a SOC solution for Neway customers. All medium and critical events are ingested into Sentinel from windows native tools such as MCAS, Defender, Azure AD IDP. Tickets are cut for each incident to our operations team in Jira through Logic App/automation.Developed workflow and integration between Azure Monitoring and Jira Service management which triggers alarms for performance relative metrics. Vm performance, app insights, service monitoring, host up down and disk space alarms to name a few. All alarms create ticket events in Jira for our operations team which is achieved using Webhook/Action group.

Technical Executive/Technical LeadManage and responsible for the day to day operations of the Windows Tower for one of IPsoft’s major financial clients. In an effort to provide actionable technical solutions in the form of automations to fulfill those needs, I communicate effectively with clients to ascertain their individualized needs.Serve as Lead Technical Engineer to manage and coordinate client accounts by directing a team of 3 Technical Leads as well as providing instruction and guidance on the management and delegation of responsibilities for engineersManage escalation and metric requests from clients to effectively manage daily responsibilities amid stringent timeframes and exacting specificationsCoordinate team positioning and assignments to ensure adequate coverage is available to address the daily needs and wants of all new and existing customersDevelop thorough processes aimed at handling various client situations and ensure to properlydocument the workflow process required to achieve optimal client satisfaction.Author and provide governance reviews to management monthly to provide a comprehensivesummary of team responsibilities over each given monthDesign and build automation using Powershell ,JavaScript and other programming languages within the IPcenter platform.Developed a complete patching solution for one of IPsoft’s commercial accounts using System Center as the delivery engine, with IPcenter automation to control the process flow.

Planned and implemented a complete side by side migration from SCCM 2012 R2 to SCCM 1511. Manage, maintain and support all server infrastructures for the Arlington Central School District which includes 12 distributed locations in a single domain Active Directory Forest.Deployed, configured, and support the iBoss 14600 web filter, The iBoss is Arlington's new web filtering solution which replaced their M86 appliance.Matured, redesigned Arlington’s existing SCCM solution to include the addition of redundant distribution points. Set up network boundaries to direct network traffic to the localized distribution points, keeping activity low across the WAN. Implemented SQL reporting to provide real time reporting on the entire system. Packaged and tested over 30 applications which are being deployed remotely to the entire district. Designed custom task sequences with MDT/UDI integration to facilitate onsite imaging of client workstations.Built and designed custom SQL reports which track various metrics within System Center and Arlington’s VDI environment.Set up Active Directory scavenging at Arlington via a custom written powershell script in order to disable stale computer and user accounts. This resulted in a much cleaner, better performing Active Directory environment.Deployed a scripting server to provide a centralized location in which to run and maintain all custom scripts.

Designed and deployed an SCCM 2012 solution at Health Quest consisting of 4 distribution points and 2 management points with an external site database on a stand alone SQL server running Server 2012/SQL 2012.Configured all SCCM Roles to include reporting.Built custom SQL reports to track patch compliance and the status of workstation upgrades.Created custom OS task sequences to deploy or upgrade XP and Windows 7 Clients.Built and packaged over 30 applications which are now being distributed at Health Quest via System center.HQ is currently patching 300+ Wintel servers via SCCM and we are poised to begin patching 4000 clients machines as a result of this initiative.Configured System Center Updates Publisher so that 3rd party updates and custom applications can be signed, imported into and then distributed as software updates in SCCM.Installed and integrated the MDT toolkit into System Center to help troubleshoot and track progress of workstations actively being provisioned.Performed upgrades of System Center from SP1 all the way up to 2012 R2 CU2.Maintain and support Health Quest Citrix environment. Consisting of 100+ presentation servers, in 2 farms, running both XenApp 4.5 and 6.5.Strong Powershell scripting skills. Fluent in MSSQL Designed and maintain the Health Quest FTP infrastructure.Create custom FTP routines which incorporate the retention of moved data to facilitate troubleshooting, and error reporting to proactively react to failed transfers.Developed custom scripts to generate reports, monitor critical services and applications, automate tasks, manage the HQ Citrix environment, and manipulate objects in a multiple domain Active Directory forest.Install and support all versions of SQL server both in a clustered and non clustered configuration.Worked with multiple backup technologies including EMC Networker and Backup Exec.Primary technical resource for the HQ Rightfax (Fax Over IP) and Papercut (Print Management) solutions.

Manage the day to day operations of the Health Quest Call Center.

Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.

Monitor server availability on various Unix and Windows servers.

Served as a first & second level helpdesk agent. Fielded calls from 3 major commercial accounts.

Avionics Electrician (MOS 6333)