- Designed, developed and implemented the first web site for the company. Key features include online bill payment, claims report, find an agent and a secure Agent support section - Designed, developed and implemented online features for agents and brokers to manage policies and account activity - Re-designed, developed and implemented a corporate Intranet presence to provide tools and information reducing administrations costs - Worked on IT team to design, develop and implement a web based policy administration system - Designed, developed and implemented new forms system, providing continuity in design and information - Project lead on several projects including all web projects and in-house print projects - Strengthened and expanded skill set to include; XHTML/CSS, XML/XSL, SQL and PlanetPress

- Establish and Manage administrative functions for the department such as document and graphic file management, job tracking, updating software and hardware, oversee day to day functions of staff- Attend seminars and workshops to increase awareness of technologies and strengthen skills for growth and improving department efficiency- Provide consultation and support for customer projectsWork with vendors regarding equipment purchase, maintenance and upgrade- Consult with other department and management to provide solutions for various projects- My department received the highest score on a customer service survey, for any department, 2 years in a row. 98% customer satisfaction- Develop graphic solutions that focus on customer specifications from inception to final composition, including a range of printed and electronic communication pieces; newsletters, direct mail and PDF forms- Work with marketing and sales to develop collateral materials that are consistent with the corporate image and enhance the company’s products and services

- Develop graphic solutions that focus on customer specifications from inception to final composition, including a range of printed and electronic communication pieces from newsletters and direct mail to web design and E-forms - Work with marketing and sales to develop collateral materials that are consistent with the corporate image and enhance the company’s products and services - Experience with scanning, image manipulation, data transmission, and service bureau file/PDF preparation

- Responsible for all aspects of production including assigning placement of advertisers in each publication, ad design, color separation, and paste-up; strict deadline and multi-task environment - Develop promotional strategies to increase company visibility through sales literature, presentation kits, radio promotion, and charitable contributions - Office management and vendor contract negotiations