Chris Dameron Email & Phone Number

-Lead Global Customer Service Operations across Cigna’s line of business including US Employer, Government, Pharmacy and MDLive -Responsible for delivering various service models across the live agent channel for thousands of clients-Partner closely with the business and our clients to deliver on our health care plan promises to our clients, members and customers-Provide third party contact center management oversight across the company for all Cigna operations

Mclean, Va, Us

-Lead Capital One’s Card customer facing Digital Experiences transforming them to be a competitive differentiator through increased customer engagement, revenue growth and lower costs. -Responsible for the Digital Card Product teams across Web and Mobile -Scaled digital customer engagement by 50%+ for both marketing and servicing experiences-Improve engineering and product experience through automation and platform modernization efforts

Mclean, Va, Us

-Led the Digital Card Product teams across Web and Mobile (iOS and Android)-Transformed Capital One's digital engagement with customers to drive significant cost reduction and increase revenue-Led Web and Mobile replatforming efforts to dramatically increase engineering efficiency, decrease maintenance costs and scale the platforms to drive significant increases in throughput for business and customer value

Mclean, Va, Us

-Led Global Fraud and Disputes Operations for our flagship Card Business with over 6,000 associates-Transformed the organization to deliver 30%+ cost efficiency, improve customer experience (digital and call center) and significant reduction in fraud loss by leveraging technology, process improvements and leadership skills

Mclean, Va, Us

-Led our Global Contact Center Footprint Strategy with over 15,000 agents -Included workforce management, real time operational monitoring and other horizontal support functions

Mclean, Va, Us

-Led the integration of HSBC’s credit card division into Capital One's US Card Operations Strategy -Required deep knowledge of multiple technologies, operational processes, global operations, and supplier models to optimize for cost and customer experience while navigating complex set of purchase agreements between the two banks-Owned the domestic and international Contact Center Strategy to define and deliver our destination footprint

Mclean, Va, Us

-Led several teams through a multi-year process and technical transformations to improve associate experience, customer experiences and reduce costs -Established Capital One’s first work at home contact center, a pioneer in the financial services industry- this model was scaled and now 100% of customer care team agents are working from home-Led several horizontal contact center support teams

Mclean, Va, Us

Led our efforts for Fraud and Disputes through a large scale company wide platform conversion.

Mclean, Va, Us

Identified, designed and delivered several technology enabled operational process improvements to support better customer experience and cost reduction. This included automation of Disputes processes / billing errors and outsourcing back office contact center operations

Us

-Inventory management of key products for leading consumer electronics retailer-Analysis for international and domestic logistics, supply demand forecasting to ensure optimal inventory, implemented statistical forecasting software

Bachelor'S Degree, Economics

Master Of Business Administration - Mba